CarMax

Fast, friendly, expert service. Very accommodating. Very pleasant experience in car buying. Would purchase her again. Very accommodating. Very pleasant experience in car buying. Would purchase her again. More

I had a great experience at Carmax of Madison. The associate who helped me was friendly and offered great expertise in helping me find the car I wanted. No pressure and a very relaxed atmosphere. The associate who helped me was friendly and offered great expertise in helping me find the car I wanted. No pressure and a very relaxed atmosphere. More

Didn't finance, can't remember the associate I worked with, didn't have a trade-in. Overall, good experience and would recommend... with, didn't have a trade-in. Overall, good experience and would recommend... More

I recently purchased a vehicle through CarMax and had an excellent experience from start to finish. I found the car I wanted at a Missouri location and arranged to have it transported to Tennessee. The vehi excellent experience from start to finish. I found the car I wanted at a Missouri location and arranged to have it transported to Tennessee. The vehicle arrived within the expected timeframe, and the entire process was smooth and well-coordinated. When I arrived for my scheduled test drive, I was assisted by Patrick Caruthers. Patrick was professional, knowledgeable, and courteous throughout the process. He took the time to answer all of my questions and clearly explained the benefits of CarMax's extended warranty options without being pushy. After the test drive, he provided me with a buyer's order so I could review everything before making my decision. I returned the following day to complete the purchase and was assisted by a dedicated associate who streamlined the transaction. The purchasing process was seamless, efficient, and stress-free. Overall, I am extremely satisfied with my CarMax experience. The customer service was outstanding, the process was transparent, and everyone I worked with was professional and helpful. I would not hesitate to purchase another vehicle from CarMax in the future and highly recommend them to others looking for a hassle-free car-buying experience. More

Our contact, Luis, was knowledgeable and patient and responsive when I would text. Overall it was a great experience. We specifically asked for the gas cap area to be cleaned - and it wasn’t. And I’m responsive when I would text. Overall it was a great experience. We specifically asked for the gas cap area to be cleaned - and it wasn’t. And I’m surprised the oil wasn’t changed before we brought the car home. More

I had a pleasant experience at this dealership. The staff were knowledgeable and professional. I recommend this dealership for pre owned cars. The staff were knowledgeable and professional. I recommend this dealership for pre owned cars. More

I was wanting to purchase a very specific car. I found the car in Michigan and requested it. It was shipped to the Car Max in middle TN. I had lots of communication online from CarMax at every sta I found the car in Michigan and requested it. It was shipped to the Car Max in middle TN. I had lots of communication online from CarMax at every stage of the process. The car was exactly what I had requested, the purchasing process was straightforward. I am still waiting for the car title. There is no lien. More

Carmax is the Chicfila of car sales! My salesman Ryan greeted me with respect, a smile and a handshake. My salesman Ryan greeted me with respect, a smile and a handshake. More

A truly easy and painless experience! My wife and I came prepared with our own financing, so we were in and out in about 45 minutes. They never even tried to talk us into alternative fina My wife and I came prepared with our own financing, so we were in and out in about 45 minutes. They never even tried to talk us into alternative financing options. The online pricing was completely transparent—the amount listed, factoring in my down payment, was exactly what I paid, with zero pressure for upsells. They also went above and beyond with customer service: we noticed a small, damaged part on the back window, and they ordered and delivered a replacement to us in less than a week. My only wish is that they offered a military discount, but that definitely won't stop me from returning. Highly recommend CarMax! More