CarMax

I purchased my car from Ms. Vicki at Carmax in Madison, TN at the beginning of May. My car that I'd had for 16 years had to unexpectedly be replaced. I truly believe that Ms. Vi Vicki at Carmax in Madison, TN at the beginning of May. My car that I'd had for 16 years had to unexpectedly be replaced. I truly believe that Ms. Vicki was meant to be my salesperson during such a stressful time. From the beginning to the end, she was understanding of my situation and made the car buying experience for my husband and I an easy one! She didn't give off the "pushy car salesperson" vibes and had conversation with me like she cared. When responding to her question about what I was looking for in a vehicle, one of the things that I stated was a sun visor, because the ones in my old car were broken. To my surprise, when I first used my visor in my new car, Ms. Vicki had placed a handwritten note in there for me! It's the little things like that that bring customers back. Ms. Vicki also had stress balls on her desk that helped ease the car being anxiety. I will be back to Carmax for my next vehicle. Hopefully, Ms. Vicki is still there when that time comes! More

Purchase was extremely smooth. Completed test drive and all paperwork in 90 minutes. No pressure to buy a warranty or financing. Not part of the dealership sale, but I wish the tr Completed test drive and all paperwork in 90 minutes. No pressure to buy a warranty or financing. Not part of the dealership sale, but I wish the tracking of the vehicle in transit was more clear. Got a message that it left one state and it was 5 days later before there was another update and the distance between states was only about 8 hours. I expected it to take a few days, but not having any way to track it's progress was frustrating and made it difficult to plan for when it would be ready for a test drive. More

Elian Torres Was our sales associate and he did a fantastic job. 5/5 please go see him. fantastic job. 5/5 please go see him. More

I worked with Tarpy and couldn’t have been more pleased with all of his assistance! Both professional and knowledgeable… with all of his assistance! Both professional and knowledgeable… More

Easy transaction, fair trade on my vehicle Nice friendly salesman Happy with the whole process salesman Happy with the whole process More

It was a pleasure throut my search for new car. Sammy was extremely proficient and understood exactly what was looking for. The people in the administration office were great and friendly. The bes Sammy was extremely proficient and understood exactly what was looking for. The people in the administration office were great and friendly. The best thing is I never felt pressure to decide! So much patience was given. More

19 days to buy, 29 days from purchase. I've had it 4 days. They lost the title, had to wait for touchups. 19 days before I could buy the truck. A repair job that has taken 11 days. Still not fixed. They lost the title, had to wait for touchups. 19 days before I could buy the truck. A repair job that has taken 11 days. Still not fixed. More