CarMax
Jacksonville, FL
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I bought my 5th car here - that sums up how great they are! I have been through 3 sales people… Gordon who was incredible and gave us such a fun experience. Then he retired and we were very sad. Then we a are! I have been through 3 sales people… Gordon who was incredible and gave us such a fun experience. Then he retired and we were very sad. Then we asked Gordon who he recommended and He gave us Kyle’s name and number. He was trained by Gordon and he was awesome. This last truck I bought was not through Kyle, he was no longer there and he sent me his Moms name and number and set everything up to meet her. She was trained by Gordon too and was such a great experience. The best part was that at the end of the sale, we took pictures with her and she sent them to Gordon - who replied back how he remembered us and things about us. This is not just a dealership that sells top notch reliable cars, but an extended family and we absolutely love everything about them. 5 cars and trucks and never ever an issue with them. They have been the most reliable vehicles we have owned. We Love Carmax!!! More
My first time using Carmax and was pleasantly surprised. Very happy with my vehicle. Easy process. I gave 4 instead of 5 because some information concerning how they process the cars would've been good t Very happy with my vehicle. Easy process. I gave 4 instead of 5 because some information concerning how they process the cars would've been good to know up front. The fob they provided was aftermarket not the OEM, one not two. The battery they put in the vehicle even though it was 2025 with 5361 miles on it was an aftermarket reconditioned battery. Wouldn't have stopped the process, just good to know information. Overall, an awesome experience. More
This was my first experience with CarMax and I was very pleased at how quickly the entire process took place. The amount they gave me for my trade was the most of any other dealer I had spoken with. Hugh w pleased at how quickly the entire process took place. The amount they gave me for my trade was the most of any other dealer I had spoken with. Hugh was my sales representative and he did an awesome job. Even after the sale, he made sure to get me what I needed. I would definitely use this location again! More
From browsing different options to day of purchase, my experience with Carmax was great! The information available online about the vehicles was comprehensive and I felt very relaxed and confident once at experience with Carmax was great! The information available online about the vehicles was comprehensive and I felt very relaxed and confident once at the dealership. Staff was kind and courteous and helped me navigate the buying process as a first time buyer. Everyone always talks about how terrible buying cars can be, but this was a great experience and I'd definitely buy from them again in the future! More
Our purchase experience was perfect. The Carmax staff who assisted us were courteous and professional. The car we purchased was spotless and all that we anticipated. Would definitely con The Carmax staff who assisted us were courteous and professional. The car we purchased was spotless and all that we anticipated. Would definitely consider this dealership when we are in the market for a new purchase. More
I have never enjoyed buying a car but this time I did! From the moment I arrived till the time I drove away. Went in there with a list of what I needed and a few of what I wanted and everything was delive From the moment I arrived till the time I drove away. Went in there with a list of what I needed and a few of what I wanted and everything was delivered! The staff is awesome the service and selection was amazing! Thank you so much for taking the time to help me! More
Oh my! Our experience was the BEST car buying experience and we've bought more than 10 in our lifetime. We spent two days in CarMax and walked out with more Our experience was the BEST car buying experience and we've bought more than 10 in our lifetime. We spent two days in CarMax and walked out with more than we could have hoped for. Neither of us has purchased a pre-owned vehicle since the 1970's! Terry Tsakiris was our sales consultant and he was like an angel sent from heaven to help us! He seemed genuinely interested in what we wanted. He wasn't in a hurry and he wasn't pushy. Actually, working with Terry was such a rewarding experience that we are actually looking forward to our next buying experience. Lastly, I want to spread some love to Sosha, our Customer Advisor. We had a couple of very small things that needed to be taken care of and she made us feel like she wanted the best for us. We are spreading the word about our exceptional CarMax experience. More

