CarMax

Second time customer at Jacksonville, Florida location - Always impressed, please and satisfied. Initially concerned about ever purchasing "used" and or previously owned vehicles - alarmed over anticipat Always impressed, please and satisfied. Initially concerned about ever purchasing "used" and or previously owned vehicles - alarmed over anticipated consequences / surprises. Thurs far, CARMAX brand remains superior, consistent with expectations. At present, I have no intentions of ever purchasing "new" again. Indeed should CARMAX continue being a genuine provider - I see no need in the "new car" saga. Character, honesty, reputation, integrity - nothing else will ever matter, Period. Thank You. More

Purchased at 2022 GMC canyon got a call back stating milage was off by 60-80 miles and how I needed to do a return and repurchase. I told them I was not comfortable doing that even called guest relation milage was off by 60-80 miles and how I needed to do a return and repurchase. I told them I was not comfortable doing that even called guest relations and I was told that is the only option. I reached out to other dealerships to see if that’s true and they said no and how no dealership can pressure anyone into doing that. I asked if they can just send an odometer correction form so I can get my tag went though multiple text and still no response. I refuse to have my credit ran again becuase of a mistake that is not my fault and get offered a free tank of gas totally unprofessional and not good buisness from a dealership of this caliber. I def would like someone from home office to reach out to me about this incident so I can get my tag that I have been waiting three weeks for. Thank you Misha the sales rep was amazing by the way. More

Jorge and the whole team were great. The online process was outstanding and the test drive was very convenient The online process was outstanding and the test drive was very convenient More

Interesting dealership in the sense that they afford you so many choices of vehicles. Each vehicle has its own unique features and history. I am very satisfied with the vehicle I purchased, and the sales te so many choices of vehicles. Each vehicle has its own unique features and history. I am very satisfied with the vehicle I purchased, and the sales team were all outstanding. CAR MAX made my whole car buying experience pleasant. Thank You all! More

Excellent experience. Enjoyed looking around lot and finding the car that fit my needs. On my second trip to dealership, I was able to narrow down my vehicle and make a de Enjoyed looking around lot and finding the car that fit my needs. On my second trip to dealership, I was able to narrow down my vehicle and make a deal. Very happy with my decision. More

Great experience with lots of inventory to take a look at and make your decision. and make your decision. More

Overall the experience was great. My sales Guy went above. I had someone texting me later that day, not my sales guy, that was pestering me. I was ready to abandon the sale, My s My sales Guy went above. I had someone texting me later that day, not my sales guy, that was pestering me. I was ready to abandon the sale, My sales Guy called me and made it right. More

Can't buy a car in Florida if you're not from Florida. CarMax loses a lot of credibility with me. They should address this issue by letting the buyer know,"Loudly" that this is a major issue and not just CarMax loses a lot of credibility with me. They should address this issue by letting the buyer know,"Loudly" that this is a major issue and not just an inconvenience. I would have bought this car. I'm still shopping but not at CarMax. More

They did NOT allow the car to be shipped from FL to NJ, so no sale. I wasn't about the fly to FL just to look at the xxxx car and do the paperwork there. AND drive it home to NJ from FL or pay for shippi so no sale. I wasn't about the fly to FL just to look at the xxxx car and do the paperwork there. AND drive it home to NJ from FL or pay for shipping. Ridiculous experience. I own another Nissan from my local Car Max (which was thankfully on the lot in NJ). More

Do not buy from this location. They sold me a car with multiple issues, then took a month to schedule service. They have now had my car for 4 days and I still don’t know when I will get it back. They have multiple issues, then took a month to schedule service. They have now had my car for 4 days and I still don’t know when I will get it back. They have not provided a rental car. More