CarMax

Easy, hassle-free buying experience Great experience - Scott was very helpful and no nonsense. No hidden fees, everything was spelled out for me, and I didn't get the impression they wer Great experience - Scott was very helpful and no nonsense. No hidden fees, everything was spelled out for me, and I didn't get the impression they were "taking me for a ride" just because I'm female. Very pleasant to deal with and very accommodating - didn't push unnecessary add-ons or services. It also helps to do your research - know what you want to see before you go. This was my first experience flying solo and I am so relieved it was a positive one. :) More

Horrible Service Center Car prices are average. They will totally low ball you on purchasing your car. But above all the service center is just plain ole piss poor!!!! Have h Car prices are average. They will totally low ball you on purchasing your car. But above all the service center is just plain ole piss poor!!!! Have had to take mine in 3 times and each time it was there over a week and the repair still wasn't done correctly. Just avoid Carmax in general (I won't go back)!!! More

They sold me a car with a damaged rocker panel and accused me of doing the damage! They refused to honor any warranty the car has/had. I was within the 30 day warranty period as well. I was also infor accused me of doing the damage! They refused to honor any warranty the car has/had. I was within the 30 day warranty period as well. I was also informed that they don't have to take any requests from CarMax HQ and that all decisions are local and final by each CarMax. So don't expect any help from CarMax HQ! Dave, a manager, at the Atlantic Blvd, Jacksonville, FL CarMax flat out accused me of damaging the car. These people are straight up fraudulent. I've filed a complaint with the FTC, BBB, and the state attorney generals office. I advise all of you to do the same! The government can't act against them if they are unaware of the issues! More