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CarMax

Richmond, TX

4.7
36 Reviews

21939 Southwest Fwy

Richmond, TX

77469

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Showing 36 reviews

April 09, 2026

This was probably the most pleasant car buying experience I have ever had. Sopond, our rep, helped my wife and I through the whole process. There was never any pressure to purchase either the vehicle or th More

by mmangum57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sopond Chuch
April 06, 2026

very unprofessional! Wasdriving around with unregistered tags for over a month before they called to tell me that it was a mixup on their part and that they would overnig More

by Jabriahw23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt
March 27, 2026

Went in there to make a purchase for a new vehicle. The wait was worth the wait. Which was not long at all. The sales man was awesome and very knowledgeable about what he was trying to accomplish on se More

by Jpluis6442
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill
March 22, 2026

The representative who assisted me was very attentive, nice and knowledgeable she made sure that all of my questions and concerns were answered, and any adjustments that I needed to be made were covered More

by saesilyjohnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I can’t remember, but please acknowledge her
March 21, 2026

My experience with Gary was nothing short than amazing, and st ease, He basically did all the work by listening to what my interest were, what I wanted, and he understood my time. I am enjoying my new car More

by Econtina335
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Penick
March 10, 2026

I was very satisfied the dealer were very professional than you I would recommend her to anyone thank you again for helping me making the best choice More

by sarah.wiltz13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
none
March 04, 2026

Buying a truck from CarMax was such a pleasant experience. The salesman was helpful and friendly, and I found exactly what I was looking for. The service department was also helpful in correcting More

by pennymo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Pahlavan, Jim Flynn
March 02, 2026

Sales rep Jazz went above and beyond to help us complete our sale. Our experience was great general manager helped transfer a car to their location to finalize the deal. More

by jperez77032
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jazzele Perez
February 26, 2026

Was very disappointed to find there was no owners manual. I feel that's a dealership responsibility. More

by mlkoliba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Pahlavan
February 20, 2026

Kai was very helpful. Very patient. He did a good job of explaining any questions that we had. He was also very friendly. We did not finance it. We did not have a tra More

by jacklitschfamily
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kai Lucke