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CarMax

Richmond, TX

4.7
31 Reviews

21939 Southwest Fwy

Richmond, TX

77469

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Showing 31 reviews

March 10, 2026

I was very satisfied the dealer were very professional than you I would recommend her to anyone thank you again for helping me making the best choice More

by sarah.wiltz13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
none
March 04, 2026

Buying a truck from CarMax was such a pleasant experience. The salesman was helpful and friendly, and I found exactly what I was looking for. The service department was also helpful in correcting More

by pennymo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Pahlavan, Jim Flynn
March 02, 2026

Sales rep Jazz went above and beyond to help us complete our sale. Our experience was great general manager helped transfer a car to their location to finalize the deal. More

by jperez77032
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jazzele Perez
February 26, 2026

Was very disappointed to find there was no owners manual. I feel that's a dealership responsibility. More

by mlkoliba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Pahlavan
February 20, 2026

Kai was very helpful. Very patient. He did a good job of explaining any questions that we had. He was also very friendly. We did not finance it. We did not have a tra More

by jacklitschfamily
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kai Lucke
January 22, 2026

Sales man was very knowledgeable and had me in and out as soon as possible. Would highly recommend. 3rd vehicle purchased from CarMax More

by Stvnolivo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kai
January 08, 2026

The service was good. The offer for my car was good. It was nice to get all the paperwork completed before Leaving with car. I have some question about when I will get my More

by bdegroff5
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sopond Chuch
December 16, 2025

Bill was wonderful to work with he went above and beyond for me to get my Chrysler here! Samad was also a pleasure to finish the process with he made it very smooth for me to take my car home with me! More

by Saramartinez442
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill and Samad
November 13, 2025

Gary and Liam (still memorable after a couple weeks) provided outstanding customer service and made the overall experience of buying a car a pleasure. More

by GF
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gary, Liam
November 12, 2025

Gary was super helpful and friendly. Highly recommend Carmax to anyone who is looking to buy a car. Excellent!!! More

by joni_lee_0130
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary