CarMax

I would just like to personally let the public know.. DO NOT SHOP AT CARMAX! I have gotten the run around for one week now and still no car. They have made several mistakes that has cost me unnecessary str NOT SHOP AT CARMAX! I have gotten the run around for one week now and still no car. They have made several mistakes that has cost me unnecessary stress and straight up wasted my time. None of these issues were even attempted to be corrected. Said “managers” never reached out as promised. The title to the car I was set to buy was “lost”? I was left on hold for unacceptable lengths of time and disconnected or told “so and so has gone home for the day”. Oh and to boot, CarMax also “lost” my personal information that was sent to the bank lender. Once the information was re-processed to the lender, CarMax gave them THE WRONG VIN NUMBER. CarMax has remained non apologetic throughout this whole process and currently still I am left in the dark with no answers, a pit in my stomach, and a massive headache. I now am at Nissan Kelly of Lynnfield. They accepted me as a new customer right away, I was able to test drive the same (but actually better) car that I was hopeful to buy from CarMax, and will be driving it off the lot as soon as paperwork is completed. Thank you Nissan Kelly of Lynnfield for saving the day! CarMax- you lost a solid customer, a nurse on the front lines during a global pandemic. I could say more of what I think but I’m a professional, unlike your company, so I’ll let this be the end of my rant but just remember negative reviews get more notice than the positives! The car was delivered from this location to Danvers, MA. A 2017 Nissan Rogue More

Hands down the most efficient and best customer service I have yet to experience in car buying. I have purchased four previous vehicles from other dealerships in Massachuetts, both franchised & independent. have yet to experience in car buying. I have purchased four previous vehicles from other dealerships in Massachuetts, both franchised & independent. The entire transaction from arrival to driving off the lot in our new vehicle took just over 2.5 hours! Yes, we were able to get everything done quickly & efficiently & drove our GMC Acadia Denali home today! Ask for Sales Consultant, Nevenka Sivakova, she was excellent! Emily in the Business office was fantastic too. More