CarMax

No pressure or haggling. I’ve bought my last 4 cars at Carmax. Won’t shop anywhere else! I’ve bought my last 4 cars at Carmax. Won’t shop anywhere else! More

Coming in for a test drive was fairly smooth. After test driving, I decided to buy the car and that was very simple because I already had my loan approved and waiting online. I asked that they After test driving, I decided to buy the car and that was very simple because I already had my loan approved and waiting online. I asked that they have the car cleaned before I came to pick it up 4 days later and it was filthy; someone else’s hair embedded in the seats and Velcro, Dirty footprints on the leather seats, leaves and tree debris everywhere, I popped the hood and the oil was visibly dirty and overfilled, the air filter was full of debris and acorns. So not only did I pay $350 for the vehicle’s shipping, I paid another $200 immediately after purchasing for oil/filter changes so it was even drivable and I had to deep clean it myself as soon as I got it home. I had to take the time to register it myself because I live over the state line (you don’t have a car max in the state I live who could submit the paperwork? You don’t have a runner?) registering the car required 2 separate appointments because CarMax didn’t provide me with everything I needed. I identified a crack in the windshield while I was cleaning and they did pay for replacement and provided a courtesy vehicle so I didn’t have to wait but had they properly inspected and disclosed the crack beforehand, they could have taken care of it before I picked the car up. 14 days after trading in my previous vehicle, my loan company’s app showed that I still owed a payment. When I called to inquire if my trade had been paid off they wouldn’t even look into it and said “we overnighted a check 5 days ago. It’s on them to cash it. Not us” Um, hello? Is there a tracking number? Is there confirmation that the check cleared? Could you follow up with my loan company to be sure your payment went through so I don’t need to make a payment on a car that this giant corporation owns now? Can anyone help me? The inconvenience and run-around was easily preventable. I’ve never had to do anything at all to purchase a car at other dealers and this was over a week of planning my life around appointments. Customer service staff was rude and crass with the exception of the young man who dropped off my courtesy car at the auto glass shop. I won’t be a return customer. More

I would just like to personally let the public know.. DO NOT SHOP AT CARMAX! I have gotten the run around for one week now and still no car. They have made several mistakes that has cost me unnecessary str NOT SHOP AT CARMAX! I have gotten the run around for one week now and still no car. They have made several mistakes that has cost me unnecessary stress and straight up wasted my time. None of these issues were even attempted to be corrected. Said “managers” never reached out as promised. The title to the car I was set to buy was “lost”? I was left on hold for unacceptable lengths of time and disconnected or told “so and so has gone home for the day”. Oh and to boot, CarMax also “lost” my personal information that was sent to the bank lender. Once the information was re-processed to the lender, CarMax gave them THE WRONG VIN NUMBER. CarMax has remained non apologetic throughout this whole process and currently still I am left in the dark with no answers, a pit in my stomach, and a massive headache. I now am at Nissan Kelly of Lynnfield. They accepted me as a new customer right away, I was able to test drive the same (but actually better) car that I was hopeful to buy from CarMax, and will be driving it off the lot as soon as paperwork is completed. Thank you Nissan Kelly of Lynnfield for saving the day! CarMax- you lost a solid customer, a nurse on the front lines during a global pandemic. I could say more of what I think but I’m a professional, unlike your company, so I’ll let this be the end of my rant but just remember negative reviews get more notice than the positives! The car was delivered from this location to Danvers, MA. A 2017 Nissan Rogue More

Hands down the most efficient and best customer service I have yet to experience in car buying. I have purchased four previous vehicles from other dealerships in Massachuetts, both franchised & independent. have yet to experience in car buying. I have purchased four previous vehicles from other dealerships in Massachuetts, both franchised & independent. The entire transaction from arrival to driving off the lot in our new vehicle took just over 2.5 hours! Yes, we were able to get everything done quickly & efficiently & drove our GMC Acadia Denali home today! Ask for Sales Consultant, Nevenka Sivakova, she was excellent! Emily in the Business office was fantastic too. More