CarMax

Very straightforward process. I was able to utilize the CarMax appraisal to understand how much I could get for my old vehicle. From there, taking multiple vehicles on a test driv I was able to utilize the CarMax appraisal to understand how much I could get for my old vehicle. From there, taking multiple vehicles on a test drive was very seamless and helped to complete the entire process within a few hours. More

I found an excellent deal for a little car that I had well-researched. I got a fair trade payment for my old car. The process was efficient and simple. My Salesperson, Sheppard, was friendly and knowledg well-researched. I got a fair trade payment for my old car. The process was efficient and simple. My Salesperson, Sheppard, was friendly and knowledgeable. Telephone customer service was personable and warm. My only wish is that there was more transparency during the shipping process: trade quotes are only “official” for 7 days but the shipping time took longer. More

Our sales rep and all people we dealt with were very helpful and always knowledgeable. helpful and always knowledgeable. More

Informative, caring and efficient. I was seen within a few minutes for my appointment and was given a lot of options I was seen within a few minutes for my appointment and was given a lot of options More

Fast, friendly, professional. The whole process was great. There are a few issues with the truck, but i have an appointment next Monday to have them fix them. The whole process was great. There are a few issues with the truck, but i have an appointment next Monday to have them fix them. More

Reimbursement for a manual seems to be going smoothly. But I'm upset that they won't reimburse me for a cargo cover. They said "cargo cover" was not listed as an included item in the ad for the car. I loo But I'm upset that they won't reimburse me for a cargo cover. They said "cargo cover" was not listed as an included item in the ad for the car. I looked at several of their ads for SUVs and saw that "cargo cover" was not listed in any of them. Does that mean none of them come with one? I doubt it. It seems reasonable for a customer to expect a cargo cover to be included. More

Hassle free buying experience, everyone is nice and treated me well. I came in to trade my old car and I was out with my new car in less than two hours. treated me well. I came in to trade my old car and I was out with my new car in less than two hours. More

Everyone I interacted with was kind, friendly, and professional. Priyanka put me at ease immediately, even though I was making a big financial decision. I cannot say enough good things about Jerry, professional. Priyanka put me at ease immediately, even though I was making a big financial decision. I cannot say enough good things about Jerry, the salesman I worked with. During my car buying process I’d gone to other dealerships and no one was as genuine as Jerry. Basically within five minutes of meeting him—before I’d even test drove the car—I knew I’d be buying my car from him. He’s that good. He helped me through every part of this process. More

Busy, confusing I’m not really sure I’d buy a car from you again. I left with more questions than answers you again. I left with more questions than answers More

Had an excellent experience on my vehicle purchase at this dealership. Would highly recommend to anyone. this dealership. Would highly recommend to anyone. More