CarMax

I had a wonderful experience. Pretty quick and easy. Also witnessed someone trying to trade in or sell a vehicle to car max while waiting. Apparently the vehicle didn’t meet car Pretty quick and easy. Also witnessed someone trying to trade in or sell a vehicle to car max while waiting. Apparently the vehicle didn’t meet carmax standards. The owners didn’t seem happy but it assured me that your company has high standards. I will definitely refer and return in the future. Beats trying to haggle with a salesman. Thank you Carmax! More

Zachary was the best. He helped me with everything I needed to do.. He was very helpful. He helped me with everything I needed to do.. He was very helpful. More

This CarMax dealership made our car-buying (and car-selling) experience so incredibly easy! They took away the stress we experienced at other dealerships. Their no-haggle policy and pricing = wha car-selling) experience so incredibly easy! They took away the stress we experienced at other dealerships. Their no-haggle policy and pricing = what you really pay were so helpful! There were 2 issues with the car that they hadn't noticed, and they fixed them for us. The interactions with everyone - from the welcoming/scheduling to the salesperson to the finance manager to the repair center were all wonderful! It was a very positive experience! More

Dealership is very friendly and service is great! My salesman Matthew Mari was very helpful working with me to make informed decisions on my purchase, I highly recommend him to help you on your next My salesman Matthew Mari was very helpful working with me to make informed decisions on my purchase, I highly recommend him to help you on your next purchase! More

Another great experience purchasing a new to me vehicle through Carmax. From finding a car, shipping it, having time to test drive it, and fixing any issues without hassle Carmax truly takes the stress and through Carmax. From finding a car, shipping it, having time to test drive it, and fixing any issues without hassle Carmax truly takes the stress and uncertainty out of buying a used car. More

i am a repeat customer. , having purchased or traded 5 cars with CarMax since 2019. My experience has been fantastic for the last 6 years. The staff is friendly and helpful. , having purchased or traded 5 cars with CarMax since 2019. My experience has been fantastic for the last 6 years. The staff is friendly and helpful. My most recent transaction is a Honda Ridgeline from the Puyullup store. Matthew worked my trade and purchase. He is thorough and expeditious. Thanks Matt! More

We're very helpful and knowledgeable. Would recommend them to everyone. Got all the paperwork to me and completed and promptly delivered the vehicle. Would recommend them to everyone. Got all the paperwork to me and completed and promptly delivered the vehicle. More

Experience was outstanding! From Dante Tate on phone to Rocky at dealership. All great people! From Dante Tate on phone to Rocky at dealership. All great people! More

I’d first like to say CarMax has great options and some great people who work there. I worked with a number of people including one of the managers and thought they were great. Rocky helped me through the great people who work there. I worked with a number of people including one of the managers and thought they were great. Rocky helped me through the car buying process and I regret to say she was less helpful. I feel like she didn’t understand my needs and concerns and I often felt like an annoyance to her when trying to express these things. I even expressed concerns about the brakes on my car. I said that I’d like to move forward buying the car but would like the brakes looked at first. She informed me that it would take an extra week or so for that to happen and she insisted they were probably fine but she could submit a work order and have them checked. I had her submit the work order and then waited for a week to hear back. After that time she reached out and told me that the brakes were bad and they replaced them all. I thought that was great and worth the extra time it took to get a vehicle, even if it cost me extending my rental. I moved forward and purchased the vehicle. I took it to a third party mechanic for an inspection to make sure everything was running alright and they informed me that the brakes were not new. I then asked Rocky for paperwork on the repair she told me was done. She went on to tell me that she was dishonest and continued to blame everyone else for the mistake, and only offered me $25 per brake to get them fixed in future. I felt as if the dishonesty was hurtful and nasty. Also I am very well aware that $25 will not get my brakes fixed in the future so that was also upsetting. My vehicle has a brake monitoring system and that is also not working. I expressed concerns about that and she had me talk to the service manager. He understood my issue and was very kind. He scheduled me in to get it checked. My wife took the car in and was working with a lady there. Everything went well until Rocky pulled the lady away from the conversation with my wife. I don’t know what they talked about but when the lady came back to talk to my wife, she dismissed my wife’s concerns about the brake monitoring system and was short with her. My wife thought her mood change was odd and wondered what Rocky had told her. She told my wife that I wasn’t descriptive on what was wrong with the car and that they wouldn’t help us. It wasn’t until the service manager intervened and said that I was descriptive and he knew what I was talking about and that he had parts ordered for us. It seems as though Rocky has been a sore point in this whole process. Everything else has been great and we’ve like all other people that we’ve dealt with. I would consider buying from CarMax again but never want to deal with Rocky. She made the experience painful. More

So professional and make they you feel so comfortable. No haggling no pressure to buy. Look on the website find your car and go buy it. Takes a fraction of time of a regular car lot. No haggling no pressure to buy. Look on the website find your car and go buy it. Takes a fraction of time of a regular car lot. More