CarMax

The experience was very positive, with an excellent staff that we worked with. The staff was very professional yet personal in their interactions. The sales representative we worked with assisted us very we that we worked with. The staff was very professional yet personal in their interactions. The sales representative we worked with assisted us very well through the process. The building was clean and well maintained. More

Sales rep working with us was courteous and effective. Space was clean and well organized. In and out in ~2 hours with trade. Amazing! Wish I knew about this company earlier. Space was clean and well organized. In and out in ~2 hours with trade. Amazing! Wish I knew about this company earlier. More

The initial contact with the dealership was difficult. It was like I wasn't taken seriously because I was paying cash. When Mr. Rice got involved things went more smoothly. It was like I wasn't taken seriously because I was paying cash. When Mr. Rice got involved things went more smoothly. More

This is my second vehicle purchase from Carmax. Let's start with the reservation. I drove 45 minutes with family to arrive sit and wait. The Carmax representatives were professional, but could not Let's start with the reservation. I drove 45 minutes with family to arrive sit and wait. The Carmax representatives were professional, but could not locate the car. I was told it was in transit to another location in Washington, but that didn't make sense after we callled them. So, wasted trip, but was offered a meal voucher at restaurant? Either way, we took it upon ourselves to locate the vehicle and arrange for a test drive. Magically, it was still at same Carmax, just wasn't prepped. The 24 hr test drive was great, able to take the vehicle home and understand size, car seats. Warranties are always kind of murky with newer vehicles. I think this is information a sales rep should know and be able to talk through vice offering Max Care plans. Overall, not bad, but could be better. More

This is my third vehicle purchase from CarMax. I have recommended them to anyone looking for a newer vehicle. My Floor Sales Consultant Aaliyah Seas was extremely helpful and polite. Any future p I have recommended them to anyone looking for a newer vehicle. My Floor Sales Consultant Aaliyah Seas was extremely helpful and polite. Any future purchase will again be through CarMax. More

Was a fast and easy process. Probably the fastest and easiest time that I’ve had to purchase a vehicle. They work with all types of credit scores in order to get you in a vehicle Probably the fastest and easiest time that I’ve had to purchase a vehicle. They work with all types of credit scores in order to get you in a vehicle with an affordable payment. Will definitely purchase a vehicle with them again More

Awesome car buying experience. No hassles, no pressure, actually painless and quick. I have been telling all my friends and family that they should check out CarMax if they are loo No hassles, no pressure, actually painless and quick. I have been telling all my friends and family that they should check out CarMax if they are looking to buy a car. More

This dealership was easy to work with, flexible when we needed to change our appointments and made the exchange process painless when our first purchase didn’t work out. needed to change our appointments and made the exchange process painless when our first purchase didn’t work out. More

Large choice of vehicles. Everyone was beyond nice and beat part was, not pushy! It was so nice to be allowed a test drive around to decide if I like the vehicle. Everyone was beyond nice and beat part was, not pushy! It was so nice to be allowed a test drive around to decide if I like the vehicle. More

The team at Puyallup Carmax really came through for us. Somehow the vehicle we shipped got lost in their system, not sure how, so the vehicle was received behind schedule. Despite that inconvenience, the t Somehow the vehicle we shipped got lost in their system, not sure how, so the vehicle was received behind schedule. Despite that inconvenience, the team decided to give us a full refund of 2k in shipping fees…overall great experience. More