CarMax

Dealership has a very professional staff assembled. Shopping is very easy to accomplish for what anyone is looking for Shopping is very easy to accomplish for what anyone is looking for More

My experience was very very poor. Wasn't treated like a customer. Tyler. tx location sales manager stop responding to my messages, once I receive the vehicle the floor manger was very Wasn't treated like a customer. Tyler. tx location sales manager stop responding to my messages, once I receive the vehicle the floor manger was very unprofessional. He kept trying to rush my off, didn't have to to listen to my concern. My credit got run 3 different type once on the September 4, again on the 7 and once again one the 18. Will never recommend anyone getting a vehicle shipped to the TYLER TX location More

Wish I could leave a zero star review but I can’t. Got the car from CarMax Tyler after having it transferred from a CarMax in Georgia..not even a full week of having the car..I’m having a problem with Got the car from CarMax Tyler after having it transferred from a CarMax in Georgia..not even a full week of having the car..I’m having a problem with the car shaking while in idle and losing power while driving..the associate who sold me the car told me I would be paying 21k in total even for the car..but didn’t tell me with the interest it would be over 30k…overall I’m very displeased with the car so far..I would not recommend anyone buy a car from this crooked car lot More

Dealership was very nice, clean and welcoming. Personnel staffing this facility were very friendly and helpful. Great inventory of vehicles was present at this location. The actual purchase proc Personnel staffing this facility were very friendly and helpful. Great inventory of vehicles was present at this location. The actual purchase process went very smoothly, and your representative explained everything so that we understood perfectly the process. It was a pleasure to deal with CarMax and would use CarMax again if need be. More

Where to begin first I have to say I had 2 financed cars, 2 loaners in 2 weeks. The we will service your car when we have a chance when you just got it is dumb. Next Michael was a good guy nice to talk to ve 2 loaners in 2 weeks. The we will service your car when we have a chance when you just got it is dumb. Next Michael was a good guy nice to talk to very informative. Then you have Juan he was nice very informative had the biggest smile in the world. It actually felt like he cared with a very demanding person. Then you have Brandon. Who was professional when his customer demanded answers and was extremely frustrated. I then talked to Skye on the phone. Oh my goodness she was calm reassuring on the phone. Sweetest lady you all to often don't get ones like her. I can not say enough good things about her. I know I am missing some but these stand out. We have purchased 2 other cars from Carmax and not had the trouble we had this time. I am super leary about purchasing another. More

I used to praise Tyler, right now am praising corporate for fixing the stress of Tyler’s New crew attitude and behavior , but I need to get over the aggravation for now… check in with me later.. for fixing the stress of Tyler’s New crew attitude and behavior , but I need to get over the aggravation for now… check in with me later.. More

Carmax was amazing, went above and beyond to get my dream car affordable! Thank you! car affordable! Thank you! More

Execellent, My Customer Service Cody Cook was great and very knowledgeable about the product. Give Cody a raise, he is definitely an asset to the company in Tyler, Texas very knowledgeable about the product. Give Cody a raise, he is definitely an asset to the company in Tyler, Texas More

It was about average,nothing too special. I was really super excited about picking up my new vehicle here. But I was treated like a late dinner guest and yesterdays news. I had never gotten a I was really super excited about picking up my new vehicle here. But I was treated like a late dinner guest and yesterdays news. I had never gotten a vehicle like this and it was truly a once in a life time for me at age 59. I was hoping for the bow to take a pic with. Not even an offer. They did for my husband in their mich better facility in Irving when he picked up his truck there. They treated us like we were somebody. But not here in Tyler CarMax. Plus there was no one to install my plates they had. Just the one. They wanted me to drive all the way back for the other one and drove up 15$ worth of gas and no voucher for their lack of getting things done. I could of done that.myself.and save that gas for the lack of courtesy. I DID,buy a 26,000 $ vehicle from them; not a 500$ beater. I would recommend CarMax in general,for their professional customer service in Irving. Not the place in Tyler. They were just getting that paperwork done & getting me outta there. Thanks CarMax😎 More

Pretty bad experience. First thing was they had us wait almost a month for our car to ship with no updates as to where it was or what was going on. Once we got the arrival First thing was they had us wait almost a month for our car to ship with no updates as to where it was or what was going on. Once we got the arrival notification, we still couldn’t see it because it was going through “final inspections for another 2 weeks”. Once they finally called and assured everything was good with the car we went in and wasted time once again because there was an “issue with the back window” and the car was “never supposed to be sold in the first place”. Came back again a week later and they haven’t even ordered that part that needs to be fixed. I bought in anyway because I had been driving a rental for 2 months waiting on them and just needed something at this point. I pay the $16,000 and lo and behold 11 days later the check engine light is on and the car is giving me issues. So long story short, we had to wait about 2 months with no updates and they gave us 0 priority on fixing an issue and still sold us a trash car. Would give 0 stars if I could. Don’t recommend. Unless paying for your dinner to “make it up to you” would make you look past all that. 👎🏾 More