CarMax
Colma, CA
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This was my first experience with CarMax and I still can't find a single thing I was unhappy with. Their primary competitor doesn't allow you to test-drive their vehicles and I just couldn't roll that w can't find a single thing I was unhappy with. Their primary competitor doesn't allow you to test-drive their vehicles and I just couldn't roll that way. I knew what I wanted, found a car at a LOCAL CarMax that checked all my main boxes and - when we showed up for our appointment - the Rep brought the car out front, flipped me the keys and said "Check her out!" It was love at first ride! More
Carmax told me Express checkout process was 4 to 6 hrs which actually took 24hrs to purchase the vehicle, I was asked if I wanted Sirius xm activated I DECLINED and they activated it, Will NOT recommend C which actually took 24hrs to purchase the vehicle, I was asked if I wanted Sirius xm activated I DECLINED and they activated it, Will NOT recommend Carmax! More
Buying a car through Carmax was a relatively quick and seamless process. There is a 30 day warranty on the car and when I followed up to request some services, Arian was very helpful and efficient getting seamless process. There is a 30 day warranty on the car and when I followed up to request some services, Arian was very helpful and efficient getting things taken care of. It was a pleasure to work with Carmax. More
It was clean yet somewhat sterile. Lots of natural lighting. I thought the sales people’s desk were too close together felt like no privacy Lots of natural lighting. I thought the sales people’s desk were too close together felt like no privacy More
Staff was extremely helpful. The whole process of trading in my car and purchasing a new vehicle was seamless. I was extremely skeptical at first, but started visitng my local Ca The whole process of trading in my car and purchasing a new vehicle was seamless. I was extremely skeptical at first, but started visitng my local CarMax to look for a new car. Checking out cars was fun and most of them were unlocked so I could just get inside and check them out. If I wanted to test drive one, all they needed was my driver's license and a copy of my insurance, they'd pull the car up, and then hand me the keys for a solo test drive. All the staff was super friendly and easy going. I'm impressed with this business model and will surely be coming back. Also, searching for, finding a car, having it shipped to your local CarMax was a crazy easy experience. There's a ton of cars online for you to shop through which made finding exactly what I wanted easy. Prices were fair, in my opinion, compared to other dealerships. Thank you, CarMax! More
They stood by the warranty of 90 days due to a faulty transmission. 30 days now only warranty which is not enough time for a large price purchase in my opinion. Go back to 90 days to stand by your produc transmission. 30 days now only warranty which is not enough time for a large price purchase in my opinion. Go back to 90 days to stand by your products and make it Right.. More

