CarMax

There were a few things that were not up to standard during the buying and receiving process but Carmax stepped up and do far they’ve made everything right. Overall I’m happy with the car and Carmax’s during the buying and receiving process but Carmax stepped up and do far they’ve made everything right. Overall I’m happy with the car and Carmax’s customer service. More

Very nice, knowledgeable staff and clean, spacious office area. Rochelle and Lei were amazing. Excellent customer service! area. Rochelle and Lei were amazing. Excellent customer service! More

Easy, transparent, friendly. Basically it was a breeze to select, test drive and buy my vehicle. Basically it was a breeze to select, test drive and buy my vehicle. More

The entire staff was responsive, and knowlegable they answered every question quickly and were present until we drove away answered every question quickly and were present until we drove away More

From the time we walked in the door until the time we purchased our vehicle, the experience was the best we could've ever asked for. Largely in part due to the Sales man Tim, who is not pushy at all and purchased our vehicle, the experience was the best we could've ever asked for. Largely in part due to the Sales man Tim, who is not pushy at all and very informed. More

I had a great experience at CarMax. The car I wanted was shipped to the location for free, and I was able to purchase exactly the car I had my eye on. The test drive process was smooth The car I wanted was shipped to the location for free, and I was able to purchase exactly the car I had my eye on. The test drive process was smooth and easy. While I was out driving, they evaluated my trade-in, so there was no wasted time. From start to finish, the process took about 2–3 hours, and everything felt straightforward and hassle-free. It was one of the easiest car-buying experiences I’ve had. More

Carmax made it easy for me to buy the exact car I was looking for and trade in at the same time. They were straightforward with their prices and Sam kept me informed throughout the entire process. All of looking for and trade in at the same time. They were straightforward with their prices and Sam kept me informed throughout the entire process. All of the employees were friendly and ready to help. I had a great experience. More

My experience with the staff and the quality of their service was not consistent. My initial experience was very thorough and seamless. I did not keep the first car and returned it to buy another from Ca service was not consistent. My initial experience was very thorough and seamless. I did not keep the first car and returned it to buy another from CarMax. In both situations, there was little understanding of electric vehicles. I was sold an electric car with a missing charging cable. I was informed it was ordered and was not kept informed of its status. I called and emailed and received a call back informing me I could pick up the part. Once there, the staff told me the service department is closed on the weekends and they have access to the part despite having been told I can pick it up. A car dealership closing their service department on the weekends? It was 1pm on a Saturday. I was then offered free shipping of the part because they could not find it. I am still waiting for the part and have not been contacted with an update. My recommendation of carmax would be to someone buying a traditional car and they are willing to set time aside for additional interactions. It is not the efficient car experience I thought it was. More

Exceptional customer service—friendly, knowledgeable, and attentive staff made the entire car-buying experience seamless. attentive staff made the entire car-buying experience seamless. More

The CarMax in Colma shipped the car to the Pleasanton CarMax and I have been waiting for the car to be made ready for me to see and test drive. This has taken much longer than I expected, and I still ha CarMax and I have been waiting for the car to be made ready for me to see and test drive. This has taken much longer than I expected, and I still have not seen the car. It may not have been in running condition when advertised and shipped. I have now been told they are working on the fuel line? Now I have a decision - will they lower the price and/or do I now want this car? The salesperson at Pleasanton, Injila Fakiri has been very helpful. More