CarMax

Experience was overall good. However, it took 6 hours to check out and do the paperwork to buy a car. That process needs to be improved. However, it took 6 hours to check out and do the paperwork to buy a car. That process needs to be improved. More

Super friendly! And they went out of their way to make that car buying process super quick and easy!! I'll never go to another place to purchase a car!! And Molly wa And they went out of their way to make that car buying process super quick and easy!! I'll never go to another place to purchase a car!! And Molly was amazing!! And was so sweet! More

Purchased a high dollar truck and shipped cross-border with their transit service. Original website posting showed 2 paint scuffs, one on the door and another on the bumper. Truck arrived at CarMax loca with their transit service. Original website posting showed 2 paint scuffs, one on the door and another on the bumper. Truck arrived at CarMax location after transit and had paint damage on the quarter panel, front and rear bumper that was NOT disclosed on the website listing. The paint damage and dents happened during transit, and they said that it happens and that customers usually don't mind any extra damage during transit. They also denied it was paint damage and said that just a clear decal needed to be replaced, when it was obvious that you could see metal. They were pretty clear that they do not cover transit damage. Sales team him-hawed to get rid of us so we would just drive away. Tail light fixture was also busted during transit, or at some point, but was never disclosed. They said they would replace it, but they never did. Head sales guy promised to make it right and never contacted us after the sale. Be aware of corporate greed, empty promises, and a lack of customer service. You get what you see, AFTER you get the keys, so make sure to scan the vehicle before signing on the dotted line. More

Was an easy and friendly process! Would definitely recommend. Did not finance so no comments on that. Would definitely recommend. Did not finance so no comments on that. More

They were able to find the car I wanted and the whole process was quick and easy! Miranda was very friendly and helpful! process was quick and easy! Miranda was very friendly and helpful! More

I will always be purchasing my vehicles with Carmax. Everything was so convenient, diong the paper work on line makes it easy. No haggling w/ price, and comparing Carmax's pricing with local dealers, no Everything was so convenient, diong the paper work on line makes it easy. No haggling w/ price, and comparing Carmax's pricing with local dealers, not even a competition for the vehicle i purchased. More

This is our second vehicle that we have bought from Golden Car Max and we appreciate how easy that made it for us to shop and purchase a vehicle. They were very knowledgeable about our specific truck Golden Car Max and we appreciate how easy that made it for us to shop and purchase a vehicle. They were very knowledgeable about our specific truck and took the time to show us all the features that we did not know about. They were very patient with us yet quick as we needed because we came from the other side of Colorado and wanted to get home before dark. More

Literally the easiest car shopping experience ever! Would recommend to anyone who hates the pressure at a car dealership Would recommend to anyone who hates the pressure at a car dealership More

Everyone was very attentive and helpful. Handoff between staff members was smooth and everyone made sure our experience went well and got everything we needed Handoff between staff members was smooth and everyone made sure our experience went well and got everything we needed More