CarMax

Excellent. Every question was answered. Sidney {sales person} was knowledgeable and very easy to work with. Overall I have no issues. Definitely considering get Every question was answered. Sidney {sales person} was knowledgeable and very easy to work with. Overall I have no issues. Definitely considering getting routine maintenance done here. More

The buying experience was fantastic! I highly recommend it! No pressure, easy to work with and very friendly. Extremely helpful throughout the buying process and after (during a few q I highly recommend it! No pressure, easy to work with and very friendly. Extremely helpful throughout the buying process and after (during a few questions and follow up). Really went out of their way to make sure I was a satisfied customer! They even arranged a Lyft ride for me to go pick up the car! More

Molly and everyone else at the Golden location were super professional, helpful and just all around good people to work with. We got exactly what we were looking for, even though we didn’t know what that was professional, helpful and just all around good people to work with. We got exactly what we were looking for, even though we didn’t know what that was when we started. We feel secure in our purchase and, had that proven by the crew insisting we get a new windshield when a simple divot could not be filled. They looked out for us, and we would definitely use Carmax again. More

This is the second time I have purchased a vehicle from Carmax. They are always friendly and helpful. I shopped vehicles based on my prequalification and the terms I wanted. I found the perfect car through Carmax. They are always friendly and helpful. I shopped vehicles based on my prequalification and the terms I wanted. I found the perfect car through their huge selection of vehicles, and had the car shipped for free. All of the paperwork was done and prepared before I got to the dealership, making it a quick trip. A test drive and signing the wet signatures! I will recommend CarMax to everyone forever! More

Experience was overall good. However, it took 6 hours to check out and do the paperwork to buy a car. That process needs to be improved. However, it took 6 hours to check out and do the paperwork to buy a car. That process needs to be improved. More

Super friendly! And they went out of their way to make that car buying process super quick and easy!! I'll never go to another place to purchase a car!! And Molly wa And they went out of their way to make that car buying process super quick and easy!! I'll never go to another place to purchase a car!! And Molly was amazing!! And was so sweet! More

Purchased a high dollar truck and shipped cross-border with their transit service. Original website posting showed 2 paint scuffs, one on the door and another on the bumper. Truck arrived at CarMax loca with their transit service. Original website posting showed 2 paint scuffs, one on the door and another on the bumper. Truck arrived at CarMax location after transit and had paint damage on the quarter panel, front and rear bumper that was NOT disclosed on the website listing. The paint damage and dents happened during transit, and they said that it happens and that customers usually don't mind any extra damage during transit. They also denied it was paint damage and said that just a clear decal needed to be replaced, when it was obvious that you could see metal. They were pretty clear that they do not cover transit damage. Sales team him-hawed to get rid of us so we would just drive away. Tail light fixture was also busted during transit, or at some point, but was never disclosed. They said they would replace it, but they never did. Head sales guy promised to make it right and never contacted us after the sale. Be aware of corporate greed, empty promises, and a lack of customer service. You get what you see, AFTER you get the keys, so make sure to scan the vehicle before signing on the dotted line. More

Was an easy and friendly process! Would definitely recommend. Did not finance so no comments on that. Would definitely recommend. Did not finance so no comments on that. More

They were able to find the car I wanted and the whole process was quick and easy! Miranda was very friendly and helpful! process was quick and easy! Miranda was very friendly and helpful! More