CarMax

I visited on a Wednesday, had an appointment that Friday to buy the car I’d chosen, was unable to go then, so told them I would come the next day and to please make sure the car was ready. Called them that to buy the car I’d chosen, was unable to go then, so told them I would come the next day and to please make sure the car was ready. Called them that next day to say I was coming, they said sorry but the car was not ready and would be the following Tuesday. Came in Tuesday they said the car was ready, but apparently it had not been ready at the start of the day and they rushed to get it ready. When I was at the point of driving my car away, noticed all these things wrong with the car and that it clearly was Not ready. So they said I could bring it back to get it all fixed. Nightmarw of an experience. More

I was surprised so curtious as you walk in the door wanting to help / Great wanting to help / Great More

Jason was a good sales guy on top of everything from day one until car reached even on his off day then Cedric finished everything and Alex the manager was awesome as well I would recommend carmax one until car reached even on his off day then Cedric finished everything and Alex the manager was awesome as well I would recommend carmax More

Our salesperson (John M. ) was friendly and very knowledgeable. This was my first time buying a car from CarMax. The paperwork was fast and easy. However, I was frustrated wh ) was friendly and very knowledgeable. This was my first time buying a car from CarMax. The paperwork was fast and easy. However, I was frustrated when I couldn't pay a large amount for the extended warranty and a few fees with my debit card which was not working on their machine. In the end, I was able to use a personal check which my salesperson suggested and their business office did not. Anyhow, I'm so happy with my newer car. More

Buying experience is excellent. Dealership follow through on 10/30 day warranty is seriously lacking. Dealership follow through on 10/30 day warranty is seriously lacking. More

My first time ever buying a car on my own they were very helpful and guided my through every step of the way helpful and guided my through every step of the way More

I was very happy with the service I received today, the issue was diagnosed quickly and to my satisfaction. CarMax is great!!. issue was diagnosed quickly and to my satisfaction. CarMax is great!!. More

They're great. . Love the atmosphere. Friendly to the customer and more. Wouldn't change it for the world . Love the atmosphere. Friendly to the customer and more. Wouldn't change it for the world More

Easy online set and easier to work with Jason. Made the overall experience feel great Made the overall experience feel great More

Since purchasing the 2019 Ford EcoSport on May 31, 2023 Since purchasing the 2019 Ford EcoSport on May 31, 2023, for a financed amount of $18,447.34 with a down payment of $7,000, I've encountered nothing Since purchasing the 2019 Ford EcoSport on May 31, 2023, for a financed amount of $18,447.34 with a down payment of $7,000, I've encountered nothing but a string of issues. Just thirteen days post-purchase, I found myself bringing the vehicle in for service due to persistent stuttering and slowing down while pressing the gas pedal. On one particularly harrowing occasion, while cruising at nearly 60 mph on the highway, I narrowly avoided rear-end collisions as the car inexplicably dropped in speed. CarMax, from where I purchased the vehicle, referred me to Ford under the Manufacturer Warranty. After several days, Ford returned the car, claiming they found no issues. However, the very next day, the same problem resurfaced. This frustrating cycle repeated itself multiple times, with CarMax shuttling the vehicle back and forth to Ford, each time with no satisfactory resolution. Eventually, after having to tow the car from my workplace to CarMax Orlando, Ford finally identified the need for transmission rebuilding. Despite enduring months of waiting, upon retrieving the vehicle, the check engine light promptly illuminated, and the car resumed its erratic behavior of bucking, stuttering, and slowing down while driving. Throughout this ordeal, I've been without the vehicle I purchased, diligently paying my note on time. Recently, a CarMax service agent suggested potential wiring issues and highlighted that the vehicle's battery was incorrect, despite it being the one installed at the time of purchase. This vehicle, touted as being in working order multiple times, has continuously malfunctioned, endangering myself and my family. Consequently, I'm formally requesting CarMax to repurchase this lemon vehicle. I expect CarMax to buy back the vehicle from my possession, providing a full refund, along with an apology for the peril caused by their negligence in selling a defective vehicle. More