CarMax

I have bought 2 cars from Carmax. The sales part is great, but the service department has always and still is the poorest excuse for a service department I have ever seen. I grew up in dealerships, so great, but the service department has always and still is the poorest excuse for a service department I have ever seen. I grew up in dealerships, so I know how good service is supposed to be. They have had my car for over 2 weeks, and I have had to deal with 4 different staff/service writers, but can't get a manager to call me back. I keep getting the run around because they don't know how to fix the car, and had to send it to the chevy dealership across the street. The Service manager, Steve, is either never there, and he clearly doesn't know how to return a call, so it isn't surprising that the service center is so poorly run, no accountability. Also, the hours at this service department are very rigid, as they are not open on weekend. Truly, if it wasn't for the warranty, I wouldn't use this dealership for service as the it is a joke! More

Price and trade in value I won't buy another car at CarMax ever again Purchased a 2014 Daoge Caravan 5 ago for $22k and today they offered me 14k 8k depreciation in 5 mo I won't buy another car at CarMax ever again Purchased a 2014 Daoge Caravan 5 ago for $22k and today they offered me 14k 8k depreciation in 5 moth that is nuts. Highway robbery . Who ever is reading this open your eyes don't go there Elias Lam More

Helpful I went to CarMax while waiting to pick someone up from the airport. Even though I was clearly window shopping, the salesman took me around the lot, s I went to CarMax while waiting to pick someone up from the airport. Even though I was clearly window shopping, the salesman took me around the lot, showed me numerous vehicles and helped me refine my car search. I ended up buying a vehicle from a dealer near my house in Alachua, but if they had not had what I wanted, I would have been willing to go back to Orlando or to Jacksonville to purchase a vehicle. Maybe Carmax should come to the Gainesville area.:) More

Wonderful wonderful service. Everyone was friendly. The salesman (whose name I unfortunately can't remember) took me straight to their computer to search their inventory. We printed off a few promising lea salesman (whose name I unfortunately can't remember) took me straight to their computer to search their inventory. We printed off a few promising leads and went on the lot. However someone parked the cars the wrong way so the guy had to search for them, but he told me I could wait inside and he'd bring them to me. (Remember, this is Florida in the summer, THAT is caring for the customer) He found and I looked them over. Unfortunately many didn't work out either because I didn't like the size of the rear window (too tiny) or my legs were too long (my knees kept hitting the steering wheel, haha.). When I mentioned that one car had a moldy smell, the guy had the trainee drive it straight over to the service center to get it checked out because they guarantee that no car has flood or water damage. And a modly musty smell only comes from water. (however every other car I saw was CLEAN and odorless) After that the guy let me walk around a bit on my own and checked on me now and then in case I wanted to see anything else. Him and his trainee were knowledgeable about the company and how their Maxcare program works. Most of the prices were reasonable for the cars and the beauty of Carmax is that the price on the car is THE price (only taxes and any title/tag charges are added). There are no dealer fees or anything. They also offer their own warranty that covers everything for $30 a month. You can also have any car from any Carmax brought to your local Carmax. (I think the fee for that is like $89?) I didn't end up buying from them because I was able to find something with less miles and around the same price at a dealership. Plus I just personally like having a normal warranty. But I do highly highly recommend Carmax for people who are on a tight budget or parents looking for a used car for their kids. These people know how to listen to people and treat their customers. More