CarMax

Our salesperson was professional, attentive, and personable, which helped make this purchase a pleasure. I am a long-time fan of the business model that CarMax utilizes. My daughter had her car to personable, which helped make this purchase a pleasure. I am a long-time fan of the business model that CarMax utilizes. My daughter had her car totaled, which was given to her by her Grandfather, who, as we were shopping to replace the car he gave her, which she loved, passed away. It was a trying time to say the least. We were able to find her a similar car, in the same color, so she feels much better about having to replace the car she had. More

professional, courteous, personable and pleasant. We located the vehicle we were interested in and test drove it. No problems. All the paperwork was completed by the time we returned with the cert We located the vehicle we were interested in and test drove it. No problems. All the paperwork was completed by the time we returned with the certified check. And we drove off. More

Outstanding all around. One of the more laborious chores from buying a car is the checkout when a purchase decision is made. Not this time. The improvement in this process b One of the more laborious chores from buying a car is the checkout when a purchase decision is made. Not this time. The improvement in this process bought it down to minutes, not hours. Loved it. Loved the car. Highly recommended. More

Large dealership, clean, well maintained. Friendly staff. Buying process was straight-forward,professional and seamless. Friendly staff. Buying process was straight-forward,professional and seamless. More

I went there on a one way Uber and left driving a nice new car. The service from start to finish was excellent. new car. The service from start to finish was excellent. More

The process was very streamlined, straightforward and simple. I liked being able to take the car for a testdrive on our own. Tomek was very helpful. simple. I liked being able to take the car for a testdrive on our own. Tomek was very helpful. More

This was our third car purchased at CarMax and we will continue to use them in the future. Great experience, friendly/no-pressure sales and customer service, transparent pricing, and the app is great to c continue to use them in the future. Great experience, friendly/no-pressure sales and customer service, transparent pricing, and the app is great to check out inventory/compare prices/reserve test drives/etc. I’ve also used them twice now for financing and they provide great customer service as well as a better APR than my local banks and credit unions could offer, so it made the buying process even easier since I didn’t need outside lending. My only suggestion would be to work directly with your salesperson at the dealership as the call center folks are clueless and unhelpful. But those at the dealership are amazing so I just worked with them, great experience! More

Excellent experience. Gayne Underwood was informative, courteous and competent. The car, which we purchased about a month ago, has served us well. We believe the price w Gayne Underwood was informative, courteous and competent. The car, which we purchased about a month ago, has served us well. We believe the price was good for CarMax and good for us. More

Very good experience with all aspects of the transaction. The sales person was very patient during our decision making time. The sales person was very patient during our decision making time. More

I have been having trouble with this car since i purchased it. today 9/25 my car was smoking when i took my daughter to school and now the check engine light is on. i dont feel safe driving this car purchased it. today 9/25 my car was smoking when i took my daughter to school and now the check engine light is on. i dont feel safe driving this car More