CarMax

The sales lady was rude and felt like I was getting interrogated. Went to look at two cars and she is like, these cars have a big price difference ($3 grand).... said i was going to take my kids to din interrogated. Went to look at two cars and she is like, these cars have a big price difference ($3 grand).... said i was going to take my kids to dinner and we would make a decision.. I got interrogated about where I was taking my kids to eat. Went down the street and found the same model, higher trim level, and less money... Skip Carmax when buying a car... More

I should have read some of these reviews before going to this specific CarMax. Had I read them, I wouldn't have been so upset and shocked and stressed out from what happened during my visit. I was highly di this specific CarMax. Had I read them, I wouldn't have been so upset and shocked and stressed out from what happened during my visit. I was highly discriminated and profiled by this store, specifically by a manager who said his name is Nathan (wouldn't give his last name). He told me I can't afford the car I was interested in. Humiliated and embarrassed, I asked to be shown policy that prevents me from taking the car out. Nathan replied it's up to him and his discretion. So if you go there, be prepared to be profiled based on your physique, accent and the way you dress. More

I terminated my MaxCare contract as I am selling the car leaving USA back to Europe. I learnt that it takes at least 2 weeks to receive the check, and probably more. Logically, I would be in Europe by than. leaving USA back to Europe. I learnt that it takes at least 2 weeks to receive the check, and probably more. Logically, I would be in Europe by than. It seems that Carmax wants you to pay for a car and MaxCare immediately, but they keep your money for More

This location has the worst communication I've ever experienced. From scheduling me to come in and pick up a car instead of delivering it to telling me my partner doesn't have to be there, to refusing experienced. From scheduling me to come in and pick up a car instead of delivering it to telling me my partner doesn't have to be there, to refusing to release the car when they arrived. To top that off, he agreed to come and sign, but they wouldn't wait the 40 minutes for his arrival. Then when I spoke with a manager I was informed that what I had to say wasn't even relevant. Worst customer service I have ever had. If I treated my customers that way, my company would fire me. More

Stole my RayBan sunglasses from my sold car It was fairly quick process when I sold my car. However, after finalizing the paper work, they didn't let me clean my car saying it was closing time a It was fairly quick process when I sold my car. However, after finalizing the paper work, they didn't let me clean my car saying it was closing time and asked me to come next day. I still regret my decision of trusting them. When I went next day, I wasn't allowed to physically clean my car (per their policy which I wasn't told the day before) and someone from the staff brought my stuff off the car and guess what- my wife's RayBan sunglasses worth $200 were missing!! I followed up with them multiple times however didn't get positive response let alone be the sunglasses. I was so shocked because the guys who talked over phone regarding sunglasses were so unprofessional and rude. I'm sure someone at Carmax just kept those sunglasses. If you are selling car here, NEVER leave before you grab all your stuff from your car. I'm NOT doing any business with Carmax in future for sure. More

Just a scam wrapped up in a pretty package!I I posted this to several sights. Shame on you for selling this car to me and not standing behind it. "I purchased a 2010 Traverse in 2014 and within t I posted this to several sights. Shame on you for selling this car to me and not standing behind it. "I purchased a 2010 Traverse in 2014 and within two years I was told by CarMax that it was worth $18,000 less than I had paid them for it due to "major engine and transmission issues". The transmission issue I had raised alarms about right away and was told it was totally normal. The engine issue was for a bad timing chain! On a vehicle that was only 6 years old and had less than 100,000 miles on it. The front end needed to be replaced, new tires, the DVD system as well as the power windows on the entire right side! All were part of the 125 point inspection that I was told was the reason I was paying more for. They REFUSED to help me because I had not purchased their extended warranty (MaxCare). PLEASE BEWARE! YOU'RE NOT BEING SOLD THE TRUTH! My second car I purchased out of necessity from CarMax had immediate engine trouble and they kept it at the dealership for nearly a month to repair all of the issues and gave me a hard time about demanding a loaner car instead of having to pay for a rental while they fixed a car I had purchased less than a month before. They claim to sell better cars and that's what you pay a premium for and they claim to have your back. DO NOT BELIEVE IT! They don't care about you, only your money and forcing you to buy their MaxCare coverage "or else"! More

Unethical After receiving an approval from Roadloans for a whopping $26000. - which was interesting to begin with because I have 2 open car loans and a minimal After receiving an approval from Roadloans for a whopping $26000. - which was interesting to begin with because I have 2 open car loans and a minimal annual income, I had one car in mind. After a test drive, I awaited "the numbers". After full disclosure of the bad situation that I was in because of my required trade in and a joke of an appraisal that gave my trade in - which does have a balance - a mere $700, the associate and "his boss" said that the financing "could not go through because the trade in balance is too high" - a mere $4400. As I angrily left, they said "We did all we could," and the salesman said laughingly, "Too good to be true, eh?" THIS PLACE IS A JOKE! More

Hassle-Free, Great Experience Stopped into the Naperville CarMax and honestly cannot say enough great things about them, everyone we encountered who worked there was extremely welc Stopped into the Naperville CarMax and honestly cannot say enough great things about them, everyone we encountered who worked there was extremely welcoming, nice, and willing to help. We came in looking to get our 2015 Kia Optima appraised, we had already gone to a dealership that left us less than happy with their offer, so we figured we would try CarMax and see what all the hype was about. We are so glad that we did! We walked in on Saturday 12/3/16, didn’t make an appointment since we were stopping by after another errand and didn’t know the exact time we’d be able to make it. Anyway, we were greeted and told we would be put on a waiting list, it would be about a 20 minute wait to get the process started and then about 40 minutes to get our appraisal. Only a few minutes later, we were introduced to Edwin Huerta to begin! SO QUICK!! Edwin was GREAT, he was able to clearly explain their process and answer our questions. While we were waiting we talked and told him about the car we were looking to buy, he explained their sales process, which seems very straight-forward and quite honestly, appealing! Not even 20 minutes had passed when he said our appraisal was ready, they came in at a VERY FAIR APPRAISAL, offered us $5,000 more than the dealership we had stopped in at. Plus, if we were to buy a car from them, they would give us a $1,400 credit toward our sales tax on the new car. Love that they offer a 7-day guarantee on their offer, we decided to wait to sell until we had our next car picked. We really wish CarMax had our dream car on a local lot, however, the closest ones we like are in North Carolina and Florida, being that we are in IL, we would have to pay a $500 transfer fee to see the car and make a decision - which is a risk we decided not to take, so ultimately we decided to buy our new car with a local dealership. We did stop in to CarMax in Schaumburg to sell them our car on 12/5/16 and we again were VERY IMPRESSED by the service we received, it was quick, easy and hassle-free. Unfortunately I don’t remember the gentleman’s name who we worked with, believe it started with an H, last name Acala. WE ARE ALREADY RECOMMENDING CARMAX TO OUR FAMILY, and will continue to do so. THANK YOU to both NAPERVILLE and SCHAUMBURG locations for an incredible experience. More

Never again Selling my used car in June the sales person lied to me about a tax incentive. When looking to purchase an other car in early Nov. the sales staff on Selling my used car in June the sales person lied to me about a tax incentive. When looking to purchase an other car in early Nov. the sales staff on the floor, including the sales manager were arrogant, ignorant and rude. More