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CarMax

Newport News, VA

4.5
19 Reviews

12966 Jefferson Avenue

Newport News, VA

23608

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Showing 19 reviews

August 22, 2026

Very precise , patient and good customer service , clean, welcoming, a listening ear and very helpful More

by charlesmugo575
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vera
August 05, 2026

I was super impressed with how easy it was to have a car shipped. Go to the dealership trade my car in and purchase a new vehicle. Everything went very smoothly. I will say that the only thing that I’m conc More

by Dee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wilfredo Torres
August 03, 2026

The experience was good no complaints the wait time was a little long that could be there was not enough workers More

by dariolw415
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert e bunch jr
July 15, 2026

Clean, professional, and put together for a car establishment. Made the process quick and easy. Lam was phenomenal, kind, and answered all our questions! Made the whole thing painless. Give him a r More

by jpwaters761
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lam
July 13, 2026

The dealership was very nice to work with and the sales person was very informative. More

by sxtyle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Briggs
July 05, 2026

Stress free experience! My first experience with Carmax and I liked the quick and easy process. More

by chris7hobbs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo
July 02, 2026

Been waiting on a front license plate bracket since May. ..Great place until after purchase then can't get a hold of anyone. More

by Vaappraiser
Purchase Time
Recommend Dealer
No
Employees Worked With
Leo
June 26, 2026

Fuel pump went out 1 week after buying car. Repair time 3 to 4 weeks. More

by Ja_stoneage03
Recommend Dealer
No
Employees Worked With
No names
June 21, 2026

Our dealer Al, was very informative and helpful. He was also very nice. He kept us informed every step of the process. Answered any questions we had. He was extremely busy the night of our fi More

by Cdhall
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Al
June 19, 2026

Wehn I was searching for a car I never thought I woukd end up with Carmax but I am glad I did.. this was my 1st full experience with Carmax and my Sales guy- Cotorry was great! He's a young guy but his kn More

by motivated1974
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cotorry Wilson
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