CarMax

Dray, the salesman who helped me, was phenomenal; all the staff I interacted with were great really. My only issue is I noticed the coolant in my truck was below the minimal line two weeks after purchasing. staff I interacted with were great really. My only issue is I noticed the coolant in my truck was below the minimal line two weeks after purchasing. I called and left a message with the service department, and almost three weeks later, I still have not received a call back. More

After 11 visits over the period of a month, despite the chaos I observed for a months-long remodel, my experience was still satisfactory. My order for a Chevy Malibu was cancelled twice before an acceptab chaos I observed for a months-long remodel, my experience was still satisfactory. My order for a Chevy Malibu was cancelled twice before an acceptable one for Colorado was found. In addition, there were some title difficulties with my trade-in. My refunds for the orders on the first two cars that were cancelled also were not processed until I recently visited the dealership to see to the issue. However, in every case, the sales representatives were always responsive and worked immediately to solve every situation, apologizing for the difficulties. More

This was the easiest car buying experience we've ever had. The entire process including the test drive took just over 2 hours. had. The entire process including the test drive took just over 2 hours. More

I thoroughly enjoy the approach CarMax has in letting clients walk around and seek help when they are prepared, instead of other dealerships that will have salespeople follow you around. I was able to ma clients walk around and seek help when they are prepared, instead of other dealerships that will have salespeople follow you around. I was able to make an informed decision with the help of the staff, and i was able to make that decision on my own time without being pressured. Everyone i spoke to was kind and courteous. I will continue to be a CarMax client for as long as I can, my whole family has gotten reliable, safe vehicles through CarMax quite a few times already. More

Won’t stand on service promise. Everything was great until it came time to get my windshield that was BROKEN when I bought the car. Everything was great until it came time to get my windshield that was BROKEN when I bought the car. More

15 percent interest should be a crime. I canceled my test drive once he said that's the best our system can give you. I'm over 30 and that is criminal. You company doesn't even support you I canceled my test drive once he said that's the best our system can give you. I'm over 30 and that is criminal. You company doesn't even support your troops, I continually tell people how bad your service is. I asked about getting maintenance completed and they said it would be almost a month to get it in a shop. What kind of inspection do you guys run cause it's garbage. Literally issues days later. AC and cooling issues right out the door. So I had to take it to Mike maroone North and get it inspected and the issues repaired. 2 days and I brought it in the same day. Over a thousand in repairs and your company repair rep says "sorry, we can't reimburse you because it's our policy." We're under new management and we're trying to save money." I hung up on her because I'd have just started saying rude things. Literally days, not even ten days and I already had issues. You guys didn't even do the repairs for the mileage. Probably the worst inspection I've seen. I will never tell people to shop online again. You guys didn't offer to have a home delivery and when I asked why, he said I should've said something before signing... That's not my job. More

Our salesperson, Jake, was amazing to work with! He helped us along every step of the process and made everything enjoyable. He was patient and low-pressure as we researched and made our decision. He helped us along every step of the process and made everything enjoyable. He was patient and low-pressure as we researched and made our decision. This was our 2nd time buying a vehicle through CarMax, and we definitely recommend the dealership, and Jake in particular, to everyone. More

Melissa was a pleasure to work with, she made the process go very seamless. She really had such a great personality. go very seamless. She really had such a great personality. More

Jake was great and helped us find what we were looking for and it didn’t take anytime at all . for and it didn’t take anytime at all . More

I had a very good experience with your company and the very good salesman. If I buy another vehicle for CarMax. The salesman I worked with would be a salesman I would look for to work with again. Shopping very good salesman. If I buy another vehicle for CarMax. The salesman I worked with would be a salesman I would look for to work with again. Shopping and buying at this facility was very good. Your salesman and staff were very pleasant and professional. I'm very much pleased with my experience and purchase. More