CarMax
Colorado Springs, CO
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We had an excellent experience with CARMAX! Our sales reps, Tim Hoyt and John Bartz, were friendly, not pushy, and very service oriented. A minor hiccup with a title issue during purchase of a Our sales reps, Tim Hoyt and John Bartz, were friendly, not pushy, and very service oriented. A minor hiccup with a title issue during purchase of a gorgeous SUV (delivered from out of state) was resolved as rapidly as possible; and Tim's follow-ups to our questions were swift and thorough. Strongly recommend. More
The sales process was smooth but when I had a mechanical issue with the car after the sale the service department couldn't get the vehicle in sooner then two weeks (well after the return period would have e issue with the car after the sale the service department couldn't get the vehicle in sooner then two weeks (well after the return period would have expired). I called our salesperson but he said he couldn't do anything and the service department was understaffed. Only when I brought the vehicle back to return it did the sales manager offer to have a mechanic look at the issue. However, by then I had lost my trust in CarMax and I went ahead and returned the vehicle. More
I had John as my advisor. He was very friendly and was very truthful as to what I was looking for in a vehicle. I knew exactly what I wanted and he made it very easy and seaml He was very friendly and was very truthful as to what I was looking for in a vehicle. I knew exactly what I wanted and he made it very easy and seamless in my purchase. I 100% recommend anyone to come to CarMax. This is our third time with CarMax in our household. Such variety of vehicle to choose from. You guys are awesome! More
Local to us with huge lot and ability to have cars sent from all over Midwest so can’t lose! Convenient commercial area for real life test driving. Super friendly staff. Found out lot is open on Sundays fo from all over Midwest so can’t lose! Convenient commercial area for real life test driving. Super friendly staff. Found out lot is open on Sundays for browsing so that is a peaceful way to check up on options. From top to bottom, great experience. More

