CarMax

I had a very good experience with your company and the very good salesman. If I buy another vehicle for CarMax. The salesman I worked with would be a salesman I would look for to work with again. Shopping very good salesman. If I buy another vehicle for CarMax. The salesman I worked with would be a salesman I would look for to work with again. Shopping and buying at this facility was very good. Your salesman and staff were very pleasant and professional. I'm very much pleased with my experience and purchase. More

It was an awesome experiences. The sales representative Jake Classen was awesome. Made you feel at home. The sales representative Jake Classen was awesome. Made you feel at home. More

Brian Very friendly and detailed He is the best salaryman He is Best very kind He is Best very kind More

4th vehicle purchased through this Carmax. Won’t buy anywhere else. Really like the ability to walk around the lot and look at vehicles without being ‘hounded’. Also like the ‘no haggle’ pr Won’t buy anywhere else. Really like the ability to walk around the lot and look at vehicles without being ‘hounded’. Also like the ‘no haggle’ price on the vehicles. Process was painless, the ability to text drive multiple vehicles with my wife (without a salesperson in the car) is also a nice option. Love the fact that many vehicles can be delivered for free with no obligation to buy. More

This place is awesome, this is my second purchase and the level of professionalism remains the same. Brandin was kind, very knowledgeable and courteous. level of professionalism remains the same. Brandin was kind, very knowledgeable and courteous. More

Mel was truly amazing! She made the whole process of buying a car super easy and I understood everything! She made the whole process of buying a car super easy and I understood everything! More

Received only one e-mail from the dealership. Did not pursue further. I really have nothing further to add. Did not pursue further. I really have nothing further to add. More

My experience when I first looked, paid for in full & picked up my car, at the Denver location, was great. I live in the Springs & so, have had to do business with the Tutt location & it's been a horri picked up my car, at the Denver location, was great. I live in the Springs & so, have had to do business with the Tutt location & it's been a horrible experience EVERY time! Only 30 days into ownership, the battery had to be replaced. Since then, my stereo stopped working & the "new" battery doesn't hold a charge if it's not started every day. Despite all these problems, my biggest complaint is the customer service, in particular, the service department. No matter when or how many times I was transferred to the service department, NOBODY ever answered. I had to jump thru hoops to be able to talk to someone with authority, that could get me an appointment. Unable to figure out the problem with the stereo, CarMax referred me to Phil Long Hyundai & with my extended warranty, they were obligated to pay for the stereo repair. For almost TWO WEEKS, Phil Long Hyundai called & left numerous messages, with no reply. At this point, I had no choice but to get rude & ugly on the phone, until I was able to talk to a manager & finally have someone give Phil Long the go ahead. Please note, that I not only know of several others, but have actually talked to several CarMax customers with the same complaints. To sum it up, beware of the CarMax in Colorado Springs, if you need a repair! More

CarMax sold me a truck with malfunctioning brakes, specifically a cracked brake pad. They agreed to replace the front brakes. Those breaks were terrible too. Loud grinding noises felt like they were s specifically a cracked brake pad. They agreed to replace the front brakes. Those breaks were terrible too. Loud grinding noises felt like they were slipping. They agreed to replace those as well. The third set of brakes I'm now on have just been confirmed by Honda to be the wrong brake pads. I've been driving around on unsafe brakes since I bought this vehicle. But what's even more concerning is how hard it is to get anybody to care. Twice now I've been promised to call back that doesn't come. And this is from there "executive" team. I was promised to call back on Friday morning and it's now Monday evening and nobody ever called. I had to call in myself. Complete disregard for the safety of their customers. I've also already had a check engine light and it was sold to me with the slow leak in a tire. And the icing on the cake is at the Android auto / Apple carplay only works half of the time. I should have stuck to buying from EchoPark. Their customer service is so much better. More

Bought a vehicle from this location 2 months ago today. I am in disbelief with the treatment I received. Worst car buying experience i I've ever had. Horrible customer service. The sales management is ter I am in disbelief with the treatment I received. Worst car buying experience i I've ever had. Horrible customer service. The sales management is terrible and the service department management needs work. One of the mangers Tammy made me and my family uncomfortable. Right then and there after encountering with her I shouldn't have bought it. She attempted to to reduce my trade in value by $2,000 using some very lame excuse. This place was very dishonest and at the time of sale they got belligerent. After having The vehicle checked out, there were necessary repairs that we had done at a different location because we didnt trust their service department. They did paid for the repairs with plenty of back and forth arguing with customer service once they were told I was going to return the vehicle. One of my primary complaints is at time of purchase the vehicle needed tires replaced. It was promised that the tires being replaced would be the orignal tire brand on vehicle. When I picked up the vehicle, I had realized they had replaced the tires with a cheap generic brand. Good news is i love my vehicle. The bad is that i would never do business or recommend anyone do business with carmax colorado springs again. In defence of carmax dealerships nationwide, my significant other had a wonderful experience purchasing a jeep with Carmax El Paso Tx More