CarMax
Colorado Springs, CO
Filter Reviews by Keyword
By Type
Showing 90 reviews
We had an excellent experience with CARMAX! Our sales reps, Tim Hoyt and John Bartz, were friendly, not pushy, and very service oriented. A minor hiccup with a title issue during purchase of a Our sales reps, Tim Hoyt and John Bartz, were friendly, not pushy, and very service oriented. A minor hiccup with a title issue during purchase of a gorgeous SUV (delivered from out of state) was resolved as rapidly as possible; and Tim's follow-ups to our questions were swift and thorough. Strongly recommend. More
The sales process was smooth but when I had a mechanical issue with the car after the sale the service department couldn't get the vehicle in sooner then two weeks (well after the return period would have e issue with the car after the sale the service department couldn't get the vehicle in sooner then two weeks (well after the return period would have expired). I called our salesperson but he said he couldn't do anything and the service department was understaffed. Only when I brought the vehicle back to return it did the sales manager offer to have a mechanic look at the issue. However, by then I had lost my trust in CarMax and I went ahead and returned the vehicle. More

