CarMax
Colorado Springs, CO
Filter Reviews by Keyword
By Type
Showing 90 reviews
I really enjoy the No Pressure sales attitude at CarMax! I shopped this store a couple of times and finally found what I was looking for! No pressure test drive to get a feel for the vehicle was great. I re I shopped this store a couple of times and finally found what I was looking for! No pressure test drive to get a feel for the vehicle was great. I received a nice offer for my trade and the rest was simple. Thanks to "John" for his help! I would recommend that if you're looking for a new to you car/truck or SUV that you stop at your local CarMax and see for yourself! More
With CarMax's extensive reach, I was able to find the exact vehicle I wanted. They had it delivered to the local dealership. It was exactly as described. The total price matched the sheet they e-maile exact vehicle I wanted. They had it delivered to the local dealership. It was exactly as described. The total price matched the sheet they e-mailed me ahead of delivery. No surprises! And thanks to Nicolas Proano! He met me at the door, walked me through all the paperwork, and he checked and rechecked the vehicle, making sure it was ready and as described. More
I had an outstanding experience with CarMax from start to finish. The entire process was smooth, efficient, and genuinely customer-focused. My MINI was shipped from Seattle to Colorado in about four days, wh finish. The entire process was smooth, efficient, and genuinely customer-focused. My MINI was shipped from Seattle to Colorado in about four days, which exceeded my expectations. Communication was excellent throughout the purchase. The team kept me informed every step of the way, and the sales process was friendly, professional, and pressure-free. What really impressed me was the care they put into the vehicle before delivery — including servicing at the Seattle MINI dealership, where even the spark plugs were replaced. The car arrived exactly as described and in meticulous condition. The 10-day money-back guarantee and 30-day warranty provided valuable peace of mind and showed real confidence in their vehicles. Based on my experience — and similar positive experiences from several friends — CarMax has absolutely earned my trust. They will be my go-to for future vehicle purchases. Highly recommended. More
My Sales Consultant, Melissa Trimpey was great. She was patient, able to find the truck I bought on your lot when it wasn't showing up on the web. I drove the one I had reserved but it wasn't wha She was patient, able to find the truck I bought on your lot when it wasn't showing up on the web. I drove the one I had reserved but it wasn't what I wanted. I was ready to leave when she searched and found the one I bought. I couldn't be happier and I've already referred her to a friend. More
I had an outstanding experience working with John Boyle. I bought my wife a Civic Type R as a “just because” gift, and John made the entire process unbelievably smooth. I was in and out with zero issues, no I bought my wife a Civic Type R as a “just because” gift, and John made the entire process unbelievably smooth. I was in and out with zero issues, no delays, and no runaround. He was professional, straightforward, and made the whole purchase feel effortless. I’ll definitely be coming back for future vehicles. More
The process wasn't as smooth as prior purchases (this is our 9th CarMax car over a ~26 year period in a 5 driver household) due to issues with other dealerships (I was having a car transferred). Mel was the our 9th CarMax car over a ~26 year period in a 5 driver household) due to issues with other dealerships (I was having a car transferred). Mel was the primary person we dealt with and she went above and beyond to resolve issues throughout the process and to make sure things went smoothly once the car was in Colorado Springs. She kept me well-informed and was a pleasure wo work with. More

