CarMax

One of the best car buying experience in my life and I have purchased many vehicles in my life! I really appreciate the “no haggle pricing”. That way I can take my time research what I think the car is wo have purchased many vehicles in my life! I really appreciate the “no haggle pricing”. That way I can take my time research what I think the car is worth and decide if I want it without feeling pressured in any way. Getting the appraisal for my trade was also very easy. I just snapped a few photos and got a great offer. The only hard part was waiting for my car to be delivered not that it took long but the anticipation was killing me. Thanks CarMax I’m sure you’ll be seeing me again. More

Colorado Springs Carmax they are all friendly, helpful and professional. All simple and quick turnaround. and professional. All simple and quick turnaround. More

Issue 1: At 8pm carmax would hold a car for 12 hours due to that fact "We already test drove it" Issue 2: Allowed them to run my credit since the salesman said 5% was what they were seeing with good cred to that fact "We already test drove it" Issue 2: Allowed them to run my credit since the salesman said 5% was what they were seeing with good credit. They came back with a 8.14% with my 824 credit score. Issue 3: I was called back into CARMAX 3 Times to complete paperwork that was filled out correctly. Issue 4: The process and understanding of out of state sales is lacking. I understand theres a lot of different states and requirements but treating the customer like they have no idea what they are talking about is not professional. Would not recommend this Carmax to anyone More

Had fuel filter problems on the first day. CarMax took care of it. So far the car has run good. CarMax took care of it. So far the car has run good. More

Dray, the salesman who helped me, was phenomenal; all the staff I interacted with were great really. My only issue is I noticed the coolant in my truck was below the minimal line two weeks after purchasing. staff I interacted with were great really. My only issue is I noticed the coolant in my truck was below the minimal line two weeks after purchasing. I called and left a message with the service department, and almost three weeks later, I still have not received a call back. More

After 11 visits over the period of a month, despite the chaos I observed for a months-long remodel, my experience was still satisfactory. My order for a Chevy Malibu was cancelled twice before an acceptab chaos I observed for a months-long remodel, my experience was still satisfactory. My order for a Chevy Malibu was cancelled twice before an acceptable one for Colorado was found. In addition, there were some title difficulties with my trade-in. My refunds for the orders on the first two cars that were cancelled also were not processed until I recently visited the dealership to see to the issue. However, in every case, the sales representatives were always responsive and worked immediately to solve every situation, apologizing for the difficulties. More

This was the easiest car buying experience we've ever had. The entire process including the test drive took just over 2 hours. had. The entire process including the test drive took just over 2 hours. More

I thoroughly enjoy the approach CarMax has in letting clients walk around and seek help when they are prepared, instead of other dealerships that will have salespeople follow you around. I was able to ma clients walk around and seek help when they are prepared, instead of other dealerships that will have salespeople follow you around. I was able to make an informed decision with the help of the staff, and i was able to make that decision on my own time without being pressured. Everyone i spoke to was kind and courteous. I will continue to be a CarMax client for as long as I can, my whole family has gotten reliable, safe vehicles through CarMax quite a few times already. More

Won’t stand on service promise. Everything was great until it came time to get my windshield that was BROKEN when I bought the car. Everything was great until it came time to get my windshield that was BROKEN when I bought the car. More

15 percent interest should be a crime. I canceled my test drive once he said that's the best our system can give you. I'm over 30 and that is criminal. You company doesn't even support you I canceled my test drive once he said that's the best our system can give you. I'm over 30 and that is criminal. You company doesn't even support your troops, I continually tell people how bad your service is. I asked about getting maintenance completed and they said it would be almost a month to get it in a shop. What kind of inspection do you guys run cause it's garbage. Literally issues days later. AC and cooling issues right out the door. So I had to take it to Mike maroone North and get it inspected and the issues repaired. 2 days and I brought it in the same day. Over a thousand in repairs and your company repair rep says "sorry, we can't reimburse you because it's our policy." We're under new management and we're trying to save money." I hung up on her because I'd have just started saying rude things. Literally days, not even ten days and I already had issues. You guys didn't even do the repairs for the mileage. Probably the worst inspection I've seen. I will never tell people to shop online again. You guys didn't offer to have a home delivery and when I asked why, he said I should've said something before signing... That's not my job. More