CarMax

If I could leave zero stars I would. I scheduled a test drive appointment today. Everything was confirmed and in fact I received way too many phone calls and texts after scheduling my ap I scheduled a test drive appointment today. Everything was confirmed and in fact I received way too many phone calls and texts after scheduling my appointment confirming everything and seemingly trying to ensure a sale even though I was clear I was just doing a test drive. I was unaware the car had to be transported from RI to Hartford (I would find this out later) since Hartford was the location listed on the Carmax website. I arrived for my appointment after driving for 45 minutes from Mass, and was initially told I would have a long wait even though I had scheduled an appointment because Carmax just let's people book appointments without having a system set up that keeps track of the amount of people booking (the person who checked me in seemed to think this was a pretty horrid system as well). Turns out I didn't have to wait long at all to meet with someone and give them my license and insurance to start the test drive. The employee then asks me if I had the car transferred (I said, not that I know of because it was listed as Hartford on the site.) Come to find out, the car had just arrived and requires an inspection before it's let out for a test drive. Guess what? No mechanics were on to complete the inspection. So after 5.phone calls and at least just as many texts confirming everything with me and telling me the car was ready, the car had just arrived there. In fact, as I was leaving and saw them pulling the car out of the service bay (as no one was going to be able to complete the inspection), I noticed that I had passed this car on my way into CarMax on the highway. It had a distinct NJ license plate and I remembered looking at the car because it was exactly what I was going to see and I did notice the numbers on the plate. Same car. So, poor planning, horrible customer service and total lack of give a xxxx of a customers time, caused me to put miles on my already wearing vehicle and wasted 2.5 hours of my day. No apologies, nothing. I was told at the end of my sit down that best case scenario the inspection could be done tomorrow. I looked at him and said, "yeah, I won't be coming back". This was my first visit to a CarMax and will certainly be my last. If you want the experience of being herded like a cattle and no personalized consideration whatsoever, definitely give them a try. I have never been so pissed in my life. I will never step into a CarMax again. More

Transfered the vehicle I was interested in to a closer carmax near me in no time! carmax near me in no time! More

Jennifer Ledwith (salesperson) was fantastic in helping me secure my vehicle. She made sure all the details of the vehicle were handled professionally. They even reimbursed me for some minor issues to make me secure my vehicle. She made sure all the details of the vehicle were handled professionally. They even reimbursed me for some minor issues to make the car perfect. Their 30 day money-back guarantee plus the advantage of adding Maxcare was the Deal-Maker for me. It was a win-win! I would definitely purchase a car through Carmax again. Extremely satisfied. More

Expensive Was looking for a 1 or 2 year old car. I found their no haggle price to be pretty high. Ended up negotiating a better deal for a brand new car from Was looking for a 1 or 2 year old car. I found their no haggle price to be pretty high. Ended up negotiating a better deal for a brand new car from a new car dealer for darn near the same price as they wanted for a 1 year old car with 17000 miles on it. More

Great shopping experience & service Even though I did not end up purchasing from this location, I was absolutely thrilled with the experience and service. My wife and I came here and wal Even though I did not end up purchasing from this location, I was absolutely thrilled with the experience and service. My wife and I came here and walked right onto the lot to check out various cars. We weren't sure exactly what we wanted so it was very helpful to have the freedom to walk around, open up all the cars and get a feel for what was right. After we narrowed down a few options, they were very quick to give us a test drive. We worked with an associate named Jon who was extremely down-to-earth and helpful. There was no pressure to buy the car right then and there and he understood that we wanted to continue shopping and provide our own financing. Ultimately we found a more well-equipped vehicle that we felt met our needs better at a different dealership. However, I would still highly recommend this place, especially if you're not entirely sure what you want and appreciate the variety they offer. More