CarMax

This was NOT the first car I've bought from CarMax, it was my 5th. Trying to choose exactly which car to buy wasn't easy. Along the way I added a LOT of complications while trying to decide. Thank god I m was my 5th. Trying to choose exactly which car to buy wasn't easy. Along the way I added a LOT of complications while trying to decide. Thank god I met MELANIE JAVIER! I kept changing my mine and asking questions. And Melanie was there every step of the way. it was as if she worked 24/7. (the buying process lasted about a week) I wish they let me give Melanie 10 stars_ More

This experience was amazing. Walked through every step slowly so there was full understanding and the worker I was with was very helpful in making it possible for me to walk out Walked through every step slowly so there was full understanding and the worker I was with was very helpful in making it possible for me to walk out with the car of my future the same day! More

It was nice and organized, and the associates were very helpful with buying my car. helpful with buying my car. More

The sales consultant, Roksolana Stefak, was excellent. She was knowledgeable, respectful, and hardworking. She was a 5-star person to work with. The reason I am giving 4 stars was because I had ordered th She was knowledgeable, respectful, and hardworking. She was a 5-star person to work with. The reason I am giving 4 stars was because I had ordered the car from another dealership. The car arrived in Hartford and was inspected, but there was an unexpected delay from Saturday to Wednesday, during which time I received no communication. When I called the national number, they tried to transfer me to the Hartford store, but the people at the Hartford store wouldn't take the call. I called the national number a second time and talked to an extremely rude person, who told me that the reason for the delay was that they have thousands of customers and that I'm not the only person they are helping. That was not only rude, it was ridiculous. I almost cancelled the appointment to test drive the car, even after paying for shipping and waiting more than a week, but Roksolana was great and made up for it by being so kind. More

Long vehicle ship time, car wasn't detailed as requested. Salesperson said the stain on seat would be "no problem" for them to remove, but it was not removed. I removed it later. They charged me for the w Salesperson said the stain on seat would be "no problem" for them to remove, but it was not removed. I removed it later. They charged me for the wrong kind of plate and my RMV wrote the refund check to Carmax (no, I never received reimbursement). More

The car buying was easy. However after 2 days with the car the AC went out. I couldn't get an appointment for over 5 days, which was after the 5 day return window. When I b However after 2 days with the car the AC went out. I couldn't get an appointment for over 5 days, which was after the 5 day return window. When I brought it in for repairs they just recharged the AC system When I got it back the AC died before I got home (it was never fixed.) But I couldn't get another appointment for a week. I brought it in and they said it needed a new compressor and some refrigerant lines. However, it would take over another week to get the parts. It's still not fixed. It may be fixed today (Wednesday) or Friday, or next week. They can't or won't commit to when it might be fixed. Since buying it over a month ago I've only had it working for about 2 day! More

The car I received was in great condition and the purchase and registration could not have gone smoother. Thanks Carmax. purchase and registration could not have gone smoother. Thanks Carmax. More

Awesome customer service! !! I bought my second car there. No regrets!!! I will recommend them a 100%! !! I bought my second car there. No regrets!!! I will recommend them a 100%! More

My Salesman Lex Riley was clearly experienced and highly professional. The F and I peeps were also excellent. But the inspection guys missed some pretty obvious items; the spare tire was literally dangling professional. The F and I peeps were also excellent. But the inspection guys missed some pretty obvious items; the spare tire was literally dangling under the vehicle, huge mouse nest under the motor cover, air filter dirty, cabin air filter chewed by the mouse and super dirty floor mats missing, rear window struts leaking/squeaking. Most items were fixed quickly and I was told that I could replace the 2 filters myself and be reimbursed for the items. I asked if I could schedule the rear window strut replacement at the Waterbury Carmax. They agreed. I went to the Waterbury location to schedule the window struts and while I was there I presented the receipts for the cabin air filter and the engine air filter for reimbursement. Per Patrick Hermann, General Manager, I cannot be reimbursed in Waterbury. I need to drive to Hartford to get a check. For the amount I paid for the vehicle, they are going to make me drive to Hartford to get a check for less than $50. Shockingly bad business decision. What could have been a quite happy customer, left angry over $50 that he was legitimately owed and that a General Manager level employee didn't feel sufficiently empowered to take ownership....and write a $50 check. Do better Carmax. More

The employee wasn’t help full. My first time I was told it’s 7:55pm they close at 9:00pm they don’t have enough time to finalize the purchase. My first time I was told it’s 7:55pm they close at 9:00pm they don’t have enough time to finalize the purchase. More