CarMax

The dealership was a clean and bright area with helpful staff everywhere eager to assist. My service rep, Dewayna, is too-notch & a 5-star professional. She explained every step of the process in detail. S staff everywhere eager to assist. My service rep, Dewayna, is too-notch & a 5-star professional. She explained every step of the process in detail. She kept me informed as the vehicle was being transferred from another location. The entire process from start to finish was awesome! More

We appreciate the opportunity to walk the lot without any pressure or pushy sales people pressure or pushy sales people More

By far the best experience I’ve had buying a car off a dealership lot. dealership lot. More

This is my third purchase from Carmax. Each time has been a smooth, simple no pressure process. I’ll be buying here in the future for my next purchase too!! Each time has been a smooth, simple no pressure process. I’ll be buying here in the future for my next purchase too!! More

I haven’t purchased a car in 23 years and was dreading the process. Everything about the CarMax ordering process was easy. and then I got even better when I got to the dealership itself. My sales rep Dani the process. Everything about the CarMax ordering process was easy. and then I got even better when I got to the dealership itself. My sales rep Daniel (Dani) Carmenates was such a pleasure to work with. I will be sending anyone looking for a car to him and to Carmax in the future. Thank you. More

Everything went really well. Pretty seamless process. Only issue is I had to spend $500 on a new battery 3 weeks after the purchase Pretty seamless process. Only issue is I had to spend $500 on a new battery 3 weeks after the purchase More

My experience at this CarMax location was very positive. The staff is friendly and knowledgeable. The process of buying my car was smooth - from the test drives of multiple cars to the actual purchase. Know The staff is friendly and knowledgeable. The process of buying my car was smooth - from the test drives of multiple cars to the actual purchase. Knowing about the non-negotiable price to the 30 day warranty makes buying a "new" car easy. More

Runs incredibly smoothly and professionally. The facility seems very organized and welcoming to the guests. The facility seems very organized and welcoming to the guests. More

We had a very positive experience. Abdennour was very knowledgeable and assisted us in every phase of the process. We highly recommend him and CarMax! Abdennour was very knowledgeable and assisted us in every phase of the process. We highly recommend him and CarMax! More

Fantastic experience. We purchased a vehicle but had some troubles at first, but the entire team, including Crissy and her sales manager, as well as Zach and the rest of t We purchased a vehicle but had some troubles at first, but the entire team, including Crissy and her sales manager, as well as Zach and the rest of the service team and, frankly, the entire staff at CarMax of Louisville. They acknowledged the issues and made it right. In the end, it was a very pleasant experience. As far as we are concerned, this is as good as it gets when purchasing a vehicle. Everyone was courteous, professional, and respectful. There was no high pressure sales tactics. Our son has bought several cars there and encouraged my sister-in-law to buy a car there about a year ago. They had the same experience, and we all will recommend CarMax of Louisville and its team to everyone we know. Again - I cannot say enough about how great Crissy Van was in the purchase experience, and Zach Silvertooth was phenomenal in fixing the issues that arose after the sale. Just very good people who are doing great work. More