CarMax

We had a really pleasant experience! Never felt so comfortable at a dealership before. Thank you! Never felt so comfortable at a dealership before. Thank you! More

Dear CarMax Team, I purchased a vehicle from your dealership yesterday and was surprised to learn after delivery that the vehicle only came with one key. At no point during the sales process was I dealership yesterday and was surprised to learn after delivery that the vehicle only came with one key. At no point during the sales process was I informed that the vehicle had only one key available. When I contacted the salesperson afterward, I was told that the vehicle was sold that way. Had I known this before completing the purchase, I would have addressed the issue at that time. In addition, I was informed that a warning light issue had been repaired before delivery. However, after taking possession of the vehicle, it appears that the issue was not actually resolved. For security reasons, I need a second key for the vehicle. I respectfully request that CarMax assist in locating the missing key, contacting the previous owner, or providing a replacement key. I would also appreciate assistance in resolving the vehicle issue that was represented as repaired. I was contacted by the sales person and he told me that he get the approval for the second key and Murrieta shop will contact me for do the 2 services. Until today, June 8, I dont get respond or call from them. Please let me know what steps can be taken to address these concerns. Thank you for your time and attention. I look forward to your response. Sincerely, Jose Borja Padilla More

Angel helped us with every aspect of showing us the car, taking it for a test drive and ultimately purchasing one. Everyone I encountered at CarMax was professional and supportive. taking it for a test drive and ultimately purchasing one. Everyone I encountered at CarMax was professional and supportive. More

Bryan is Unreliable. Untrustworthy. Failed communications. In competent. No follow through. Please call me more. Untrustworthy. Failed communications. In competent. No follow through. Please call me more. More

I had an 1130 appointment. I had reserved a car in advance so it really came down to paper work and test driving. I traded in my car and paid cash for the remaining balance. Ou I had reserved a car in advance so it really came down to paper work and test driving. I traded in my car and paid cash for the remaining balance. Our salesman was wonderful. But, there was a long wait and process in the office. I was told there were others ahead, but what I saw was people in the finance department laughing and being jovial. Great, I love that but the process was not moving.. My husband wanted us to cancel the transaction due to being there 4 in a half hours. Every time we asked what was taking so long, we were told we were next. I don’t know what was the hang up, but I never waited this long in the past. More

Our time with Sal was awesome. Very patient and helpful. We would recommend him to anyone. Very patient and helpful. We would recommend him to anyone. More

Great service they kept me up to date with the status of my service. Will continue my services there as long as I have this vehicle my service. Will continue my services there as long as I have this vehicle More

This dealership was clean and everyone was very friendly and attentive. Would definitely recommend them to others. and attentive. Would definitely recommend them to others. More

Michael Ellis (not sure of last name) was friendly and extremely helpful. He asked questions to understand needs and provided many options within our parameters. Carmax itself was clean and hospitable. Bo extremely helpful. He asked questions to understand needs and provided many options within our parameters. Carmax itself was clean and hospitable. Both environment and experience were comfortable and welcoming. I highly recommend CarMax for those needing a car. More

I had an amazing experience. Irvin was a really informative and helpful dealer. The manager at the time was also very helpful when I ran into an insurance problem she and Irvin h Irvin was a really informative and helpful dealer. The manager at the time was also very helpful when I ran into an insurance problem she and Irvin helped me solve the issue. I knew exactly what car I was getting and they managed to help me through the process and made sure everything was smooth. More