CarMax

From the moment I walked I. For my appointment it was a 10 out of 10! My appointment was with Jake and from selling my car to purchasing by a new car was professional, comforta For my appointment it was a 10 out of 10! My appointment was with Jake and from selling my car to purchasing by a new car was professional, comfortable, and easy to process! I highly recommend using CARMAX for any purchases! More

Every step of the transaction was handled with carelessness. First, I got a copy of two stranger's IDs and their credit check form signed (one of the strangers had the same first name as me). They carelessness. First, I got a copy of two stranger's IDs and their credit check form signed (one of the strangers had the same first name as me). They failed to have me sign the document myself (my actual version) and it was required for loan to be funded. This ended up saving me because 1 and 2 weeks after I got the car it stopped on me (dashboard said emergency break system engaged). I took the EV ford focus in for service (I had purchased the 2K warranty). Weeks after that I got a call saying that Ford came back with ac estimate, the battery needed to be replaced for 15K. I was told a manager would call me back regarding this (that never happened) I then had only days to get a new car before my hard credit check would be older than 30 days. I got a call from carmax before I took the lender car in, they stated that on fact the deal had gone through and I needed to come in to sign something. I told them that was incorrect, the funds had not been transferred and the loan was pending. After that, the caller changed his tone and said, "ok, so you want to return, you needed to call us...". In summary, they wanted me to think that I was stuck with the car and loan. When I returned the loaner and asked for refund, no questions were asked. They probably realized their issues at this point. My down payment was returned. Never again. The staff is friendly enough, and the service staff was always helpful. But the sales team needs to get their act together and care about their job. These were way too many careless mistakes and negligence. Also, their 160 or whatever point inspection is clearly not any guarantee of car quality. More

It was way easier than I thought to buy a car. Everyone was helpful to me. Everyone was helpful to me. More

Very neat and professional. Customer service was on top. Easy explaining of financing. Easy test drive Customer service was on top. Easy explaining of financing. Easy test drive More

Our agent Luiz was the best. Considerate, honest & accommodating. I have referred him to a friend. Considerate, honest & accommodating. I have referred him to a friend. More

Requested car transfer from LA CA to SD after a week nothing happened I have to follow up I’m disappointed nothing happened I have to follow up I’m disappointed More

I am a huge CarMax fan. I’ve bought my last 3 cars there. No haggle. No incentive for the representative to upgrade you or sell packages. The Kearny Mesa dealership is clean I’ve bought my last 3 cars there. No haggle. No incentive for the representative to upgrade you or sell packages. The Kearny Mesa dealership is clean, easy to access from the highway, personnel friendly and knowledgeable and highly responsive. More

The Carmax dealship was very clean and organized. The salespeople make sure you are taken care of. The salespeople make sure you are taken care of. More

Leo the sale agent went over and beyond to get me into my vehicle unfortunately the return was due to high interest rate. If not, I would’ve kept the car because Leo was such a great salesman. Got me my car vehicle unfortunately the return was due to high interest rate. If not, I would’ve kept the car because Leo was such a great salesman. Got me my car even stayed after closing hours. The whole team was excellent from Management to repair shop to the sales team. FYI : The Return process with simple Leo guided me through the whole way and made it simple More

Our experience at CarMax in Kearny Mesa was horrible. We went for our first appointment time only to be told that they were running behind and would call us. We waited a bit but had to leave as we were t We went for our first appointment time only to be told that they were running behind and would call us. We waited a bit but had to leave as we were there to test drive the car which was not close to being readily available and had to relieve our child care. We rescheduled for a few days later during a slower recommended day and time. When we showed up for our appointment we weee told the same thing they were running behind. This time was different it was the middle of the work day AND the kids were getting out of school. When we make appointment times they must be honored. That is the point of making an appointment. Our appointment times were not honored and we had to walk away from a car that we were most likely going to purchase. Instead, we made the decision that we would pay a bit more somewhere else. I do not recommend CarMax. I felt very disrespected. I am very disappointed. More