CarMax

I recently purchased a vehicle from the Carmax Kearny Mesa location, and the entire process was absolutely outstanding from start to finish. As a professional with a busy schedule, I truly appreciated ho Mesa location, and the entire process was absolutely outstanding from start to finish. As a professional with a busy schedule, I truly appreciated how efficient and transparent everything was. Here are a few reasons why I highly recommend this location: No-Pressure Environment: The staff was incredibly patient and professional. I never felt rushed or pressured into making a decision, which made the experience very comfortable. Total Transparency: The "no-haggle" pricing policy took all the stress out of the negotiation process. The price you see is the price you pay, and it’s very fair. Efficiency: The trade-in and financing process was remarkably fast. I was able to get through the paperwork and drive off in my new car much quicker than I expected. Peace of Mind: Knowing that I have a 10-day money-back guarantee and a 90-day limited warranty gives me great confidence in my purchase. If you're looking for a hassle-free way to buy a high-quality used car in San Diego, look no further. This team knows how to take care of their customers! Special thanks to the whole team for making this so easy! More

Friendly staff with lots of knowledge and know-how. Cars are all very well maintained and quickly accessible. Selling and purchasing is as simple and straightforward as possible. No hidden fees or pu Cars are all very well maintained and quickly accessible. Selling and purchasing is as simple and straightforward as possible. No hidden fees or pushy sales. Cheers all around. More

Best experience. Justin was so helpful!! I highly recommend him for his sales expertise. He helped me with my hybrid car purchase-- a 2015 Sonata Hyundai Hybrid-- whi Justin was so helpful!! I highly recommend him for his sales expertise. He helped me with my hybrid car purchase-- a 2015 Sonata Hyundai Hybrid-- which was all I could afford. I was intent on getting a car that required less gas tank fill ups. Needless to say, gas is way too expensive. He made the financing process quick and easy. At one point he recommended that I put down about $1,500 more, but I told him I couldn't do it. And that was that, he didn't pressure me at all. From start to finish the entire time took about 2 hours. It has been several weeks since I purchased my car and I have been driving 44 miles a day to and from work. I haven't filled up the gas tank yet. So grateful for his expertise and professional manner. I love my new car. Thanks Justin! More

Awesome customer service. My sales rep was really helpful trough the whole processes even though it was almost close to closing time. My sales rep was really helpful trough the whole processes even though it was almost close to closing time. More

I have never bought a car with less hassle than with Carmax. I would definitely do it again. The salesman were wonderful and I was in and out of there so quickly. Carmax. I would definitely do it again. The salesman were wonderful and I was in and out of there so quickly. More

I purchased my Rav4 4/13. Today is 5/1 and I'm still not comfortable driving it. After test driving it 4/13, I was advised the car would be cleaned before I took it home. Afte Today is 5/1 and I'm still not comfortable driving it. After test driving it 4/13, I was advised the car would be cleaned before I took it home. After completing my paperwork, I picked up the car and noticed the interior still had stains, crumbs were everywhere, and I found chips, makeup, fries and a $10 bill under the seat. I texted my salesperson, Nathan with photos of the interior when he texted me the next day asking how my experience was, but he didn't respond. I then brought my car to an auto shop to inspect and a few minor things were noted, as well as I was advised my car had been in a front end collision, though my Carmax report said it'd never been in an accident. I understand this was probably an unreported accident from the seller but I feel CarMax could have noticed, the front bumper is clearly cracked after the mechanic pointed it out and he was concerned about the paint job. I brought the car back to CarMax's service station 7:45am Monday morning and they said they'd fix the minor issues but the damage to the bumper was not covered. I do understand, though I feel it was misleading to list the vehicle as never in an accident. Carmax was communicative daily while they had my vehicle but did have to order parts so it took several days. I sent the pictures of the dirty interior to the service team and they said they'd detail it but it would take another full day. I received a call 2pm Friday that my car was finally ready and while the chips and makeup are gone, there are still crumbs and obvious large stains. It's clear it was not even wiped down. I'm confused what they did for a full day? I went back to the service station but since it's a Friday evening, no one from service was available. Salesman Daniel came to talk to me and advised someone from service would call me Monday. I hope you can understand my frustration, as I purchased this car 4/13 and haven't been able to drive it all week and now will need someone to bring it BACK next week, while I'll be out of town on work travel. I can understand not covering the bumper piece but it seems my car's interior was not looked at at all, despite me being told it would be cleaned, and the various items the mechanic caught should have been identified in the Carmax report. After paying $30k ($13k down payment,) I feel duped and taken advantage of. I really enjoyed the non-hassle, non-haggling part of buying a car through Carmax but I feel my experience has now been soured. Please let me know if you would like my mechanic's report or any interior photos to review. More

The positive here is that the salesperson (Carlos Mendoza) was very good and made the buying experience smooth. The negative is that I would caution future buyers to not trust the vehicle inspection Mendoza) was very good and made the buying experience smooth. The negative is that I would caution future buyers to not trust the vehicle inspection report provided by CarMax. In my case, they informed me of an open safety recall and directed me to any Mazda dealership to get it corrected. At the dealer, their (the Mazda dealership) inspection found that the water and drive belts were badly worn (in fact they were cracked) and the lower control arms had worn bushings (one side had cracks). Both these items were marked "green" on the CarMax inspection report. These repairs cost me ~$2000. I've been trying to get a response from people at the CarMax location but none of my calls have been returned, and I was denied being able to a manager or general manager. This does not engender trust. I will be escalating this to CarMax corporate and/or BBB and local DMV. More

Very quick very easy everything was as expected. The staff was mostly friendly as well The staff was mostly friendly as well More

I got a 2023 Tesla Model Y shipped from Murrieta down to the Balboa store. Ashley was my sales associate and she was helpful and patient during the car buying process. Koo, the store manager was great as we the Balboa store. Ashley was my sales associate and she was helpful and patient during the car buying process. Koo, the store manager was great as well. All the employees seemed genuinely excited for me during the car buying process and made me feel welcome while I waited for the paperwork to get sorted out. They even reimbursed me when I had to buy a new adapter to charge the car. I will definitely be back, and I’m so happy with my first experience with CarMax. While the prices may be a little higher, you pay for the peace of mind knowing that you’re getting a new car and a new best friend. More

I was pleased first with my online experience where I was able to survey many choices. When I chose the Mazda CX-3 it was at another dealership. I was pleased when CarMax San Diego arranged to have it shippe able to survey many choices. When I chose the Mazda CX-3 it was at another dealership. I was pleased when CarMax San Diego arranged to have it shipped to their dealership and inspected and detailed there. When we got there we inspected the vehicle and took it for a test drive. The paperwork is always tiresome, but went smoothly. More