CarMax

As an old person, I was pleased that I did not feel hustled. Carlos was very good at answering questions. He convinced me to buy the Max Care package which I hope is worth it. Selling my existing car hustled. Carlos was very good at answering questions. He convinced me to buy the Max Care package which I hope is worth it. Selling my existing car was pain-free. When I brought the car in, the price offered was actually higher than the on-line offer. This was in contrast to a competitor, who dropped their on-line price a lot two days after their first on-line offer expired. This made me feel more confidence in CarMax. More

Very satisfying assisting customer service and supporting assistance friendly kindness accurate assistance cleanliness beautiful place assistance friendly kindness accurate assistance cleanliness beautiful place More

This location needs More Spanish speaking agents, wait time was too long, definitely needs better customer service specially for Hispanics. time was too long, definitely needs better customer service specially for Hispanics. More

My sales rep was extremely welcoming, helpful, graceful, and patient. Ashley Pepper was extremely helpful and informative, if I had any question or concern she was always there responding in a timely manner and patient. Ashley Pepper was extremely helpful and informative, if I had any question or concern she was always there responding in a timely manner to get me the best answer possible. When there was issues with my banking, Ashley assisted right away and was extremely transparent. I picked up my vehicle and was a bit disappointed with the lack of detail when it came to the car cleanliness. Interior ceiling was dirty, no attempt to clean it off. The spots of the polish was still visible on the exterior of the hood of the vehicle as well as the doors. The interior dashboard and center console still had some spots and marks. the exterior rear of my car still had sticker residue. every other part of the car purchasing experience was smooth and proper. More

Great customer service, smooth process, and good quality vehicle. Second time with CarMax and great service. vehicle. Second time with CarMax and great service. More

Seamless service from ordering to driving out. My salesperson, Lima, was very helpful. I would not hesitate to buy from this dealership again. My salesperson, Lima, was very helpful. I would not hesitate to buy from this dealership again. More

My sales agent Noah was so helpful! As a first time car buyer he was receptive to my anxieties and listened to my needs. Noah and the whole Kearny Mesa team made this experience way smo As a first time car buyer he was receptive to my anxieties and listened to my needs. Noah and the whole Kearny Mesa team made this experience way smooth. Will definitely be recommending them to friends and family. More

My sales agent, MiaJane, was very professional and helpful. She worked through my deal and sold me the car I wanted. She was pleasant and easy to work with. helpful. She worked through my deal and sold me the car I wanted. She was pleasant and easy to work with. More

Hassle free which was amazing and extremely convenient, came off duty and signed for the car real quick came off duty and signed for the car real quick More

Everyone at the dealership was super supportive and made the experience great for me. 3rd car i purchase here and it gets easier and easier the experience great for me. 3rd car i purchase here and it gets easier and easier More