CarMax

Carlos was excellent -- professional, knowledgeable, trustworthy, and helpful. Total pro and a nice guy. I felt no pressure and everything seemed fair. trustworthy, and helpful. Total pro and a nice guy. I felt no pressure and everything seemed fair. More

Your representative Leo Anastacio and CarMax at Kearney Mesa were very knowledgeable and respectful. There was no pressure to buy a car and all questions were answered! Mesa were very knowledgeable and respectful. There was no pressure to buy a car and all questions were answered! More

Every single person I've dealt with since I bought my car lied to me. I bought my car a month ago and I've never in my life have dealt with an immense amount of dishonesty and illegal things that happened he lied to me. I bought my car a month ago and I've never in my life have dealt with an immense amount of dishonesty and illegal things that happened here. Despicable and appalling. More

Great service and excellent quality of cars we got our first car here and our second car. Will be coming back to Carmax again. first car here and our second car. Will be coming back to Carmax again. More

I was a little worried when I walked in because it was pretty busy. But my appointment was right on time and everything took less than two hours. From trade in to test drive and purchase less than two hou pretty busy. But my appointment was right on time and everything took less than two hours. From trade in to test drive and purchase less than two hours! That's insanely fast. Everything was explained and it didn't feel rushed. I was very comfortable with Joe who make everything very simple. I would recommend CarMax. Overall a great experience. More

Everyone we worked with was very pleasant and knowledgeable. And very timely. An overall positive experience. knowledgeable. And very timely. An overall positive experience. More

Absolutely amazing staff, extremely friendly and helpful, everything went perfect, and it was a very pleasant buying experience! everything went perfect, and it was a very pleasant buying experience! More

We had a wonderful experience at the Kearny Mesa location. Justin Langford was amazing. So patient and determined to help us find the perfect car for our growing family. He always told us the facts location. Justin Langford was amazing. So patient and determined to help us find the perfect car for our growing family. He always told us the facts on the cars, the upsides and downsides to them if they did or didn’t align with our needs. He is an above and beyond salesman and the made this car purchase the best experience we have ever had. More

I purchased a vehicle with extreme excitement as I am 8 months pregnant and needed a reliable vehicle. After 13 days of purchase, my vehicle started violently shaking, jerking when attempting to accelerate months pregnant and needed a reliable vehicle. After 13 days of purchase, my vehicle started violently shaking, jerking when attempting to accelerate and felt like it was going to turn off when driving. I took the vehicle in for service and it was found that there was coil replacements needed and the engine mount collapsed and leaking fluid. Since this was a major mechanical failure, I requested an exchange as the car has safety and drivability issues. I spoke to service team members, service manager, business manager and sales manager all noting that since I was 3 days past the 10 day period, I could not exchange and am forced into keeping the vehicle with repairs or appraising it and paying off the loan. I really am not wanting to fight or be difficult. I am simply asking for a resolution beyond just a repair and would like an exchange. I am expected to uphold the legal document of understanding the return window but what about their responsibility to deliver a car that is safe and drivable? I also requested a recap of my conversation with my options other than just a repair and the sales manager said he is unable to put in writing my options other than a repair. More

First time buyer with CarMax and I was surprised how big this dealership is. Found my car in Reno, it was shipped within the week. I appreciated the 10-day buy and then try, made me feel more confident. Als this dealership is. Found my car in Reno, it was shipped within the week. I appreciated the 10-day buy and then try, made me feel more confident. Also appreciated 1/2 hour to look over car and then the test drive by myself to check it out on the road. Agent was honest about the few paint defects, pointing them out (I might not have even noticed). After inspection, carmax was great on fixing minor issues. The only thing that might improve is the service/wait time. I’m not sure why they make an appointment for early morning if they aren’t gonna get to it until 3pm. But very good at arranging rides and accommodating on making decisions to make the purchase warranty right. Shoutout to Anthony for excellent service and follow through. I am recommending carmax to friends! It’s great to have cars that are out of town available for a transportation fee, gave me more options for exactly what I wanted More