CarMax

I’ve used Carmax twice now and both experiences have been outstanding! The customer service is truly exceptional! Friendly, professional, and genuinely helpful! Highly recommend! outstanding! The customer service is truly exceptional! Friendly, professional, and genuinely helpful! Highly recommend! More

It was such an easy experience. Very simplified process at document signing. Great customer service Very simplified process at document signing. Great customer service More

My sales rep Joe was very helpful not pushy at all. Very pleasant experience. The dealership was very clean. Very pleasant experience. The dealership was very clean. More

Our sales professional, Lima, was excellent. He guided us, heard our parameters and prioirites, and worked with us. He made this experience a 10. We also liked the selection of cars within our He guided us, heard our parameters and prioirites, and worked with us. He made this experience a 10. We also liked the selection of cars within our priorites. More

The salesperson and chat experience after I reserved the the vehicle to be transferred was pleasant and helpful. This major issue that I ran into was that while I was waiting for transfer of the vehicle, C the vehicle to be transferred was pleasant and helpful. This major issue that I ran into was that while I was waiting for transfer of the vehicle, Carmax reached out to me by phone and text to answer any questions about the buying process. I asked about the buying process over chat since I was planning to finance through my own local bank which I was pre-approved for and add/register my wife as a co-owner. The agent over text indicated that both can be taken care of at the dealership. Specifically regarding adding my wife, I was told that it was okay that she cannot be at the signing in person since she was traveling at the time. I was told that the dealership can verify her over the phon to add her as co-owner. Turned out, neither of that was true. After I test drove the vehicle and decided to purchase, I was told that I had to bring a check from the bank who I financed from, which was difficult for me since I ride-shared to the dealership expecting it to be a simple, quick transaction that didn't require me to leave. I was told that an alternative was to finance through the dealership which I did not want to do. I had to arrange with my local bank to get to their closes branch office, get a check issued, and then ride-share back to the dealership. I was also told at the time of signing that I could not add my wife without her physical presence. The alternative to that is that I can refinance after I sign the current contract to add my wife. I did not want to do that either. I ended up putting the vehicle in my name only. Overall, my time at the dealership was about 6 hours, which I was not expecting. I had to take more time off work that I had planned to and find arrangements for my child to get picked up from school. The salesperson tried his best and was patient with me and tried to go through all the options. The GM of the dealership also personally apologized. More

Enjoyed the wide variety of vehicles to choose from and purchase. Very satisfied with the vehicle we selected. purchase. Very satisfied with the vehicle we selected. More

Had all the cars I wanted to look at and great customer service and communication service and communication More

Very satisfying experience. Process was extremely quick. I don't remember our sales man's last name but he was extremely personable and knowledgeable. Process was extremely quick. I don't remember our sales man's last name but he was extremely personable and knowledgeable. More

The salesman was really cool. Very personable and was pretty honest with me. Probably because I was already pre-approved before I came in. The service department did a poor job on Very personable and was pretty honest with me. Probably because I was already pre-approved before I came in. The service department did a poor job on their detail on the car after I test drove it. The salesman said after I test drove it and verbally decided to buy it that he would have the service department do a last minute detail on it and fill it up with gas, which they did. But they left pretty obvious swirl marks on the paint that weren't there when I drove it the first time. Overall I absolutely would buy this car again from CarMax if I had to. More

No pressure, fair pricing, every associate interaction was pleasant. I highly recommend this CarMax location. was pleasant. I highly recommend this CarMax location. More