CarMax

They had a great selection of cars and the appraisal for my SUV was quick my SUV was quick More

The staff/associate, Carlos Mendoza was very professional, efficient and knowledgeable. His customer service approach is noteworthy and I never felt pressured at all. And he was very expeditious professional, efficient and knowledgeable. His customer service approach is noteworthy and I never felt pressured at all. And he was very expeditious in completing the transaction the shortest time ever I had experience inside a used car sale setting. And to top it off, he has two transactions that day from me, a return and purchase. CARMAX sets "used car buying" at a new level. Will never buy used car again from any dealership but CARMAX. More

The process of buying a car was very smooth - I spent just 2 hours at the dealership (including a 20 minute test drive) - and drove away in my new car. Later, the service addressed and resolved a minor i just 2 hours at the dealership (including a 20 minute test drive) - and drove away in my new car. Later, the service addressed and resolved a minor issue in a timely manner. I will definitely recommend CarMax to my family and friends. More

Clean, fast, employees are extremely helpful. Buying process was super fast. Car delivery is also fast and on time Buying process was super fast. Car delivery is also fast and on time More

Joeseph, sales person was extremely helpful! I would definitely recommend him to anyone wanting to purchase a car!! I would definitely recommend him to anyone wanting to purchase a car!! More

Great service, zero pressure and answered all my questions. Definitely recommend this place and all the workers we interacted with questions. Definitely recommend this place and all the workers we interacted with More

Fast, friendly, and easy experience buying the vehicle, shipping on the other hand was very slow shipping on the other hand was very slow More

Customer service is above average. Service department seems under staffed, overwhelmed, or both. I called several times to check my car. Was placed on hold and the call dropped at leas Service department seems under staffed, overwhelmed, or both. I called several times to check my car. Was placed on hold and the call dropped at least three times and was forwarded to voicemail multiple times. Additionally, my car had a massive oil leak that was caused by an oil change conducted before buying the car. The leak was not reported/noticed when the car was sold which caused me to return the car for service only after having the car for 48 hours. Very disappointing and unfortunate but everyone had good attitudes when I was there in person. This is why my rating is great and not excellent. More

I recently purchased a used Audi Q5 from the CarMax dealer on Balboa Ave, San Diego. It was a great experience. No haggle no hassle, everything explained and up front. My sales person was great. No dealer on Balboa Ave, San Diego. It was a great experience. No haggle no hassle, everything explained and up front. My sales person was great. No hidden fees or charges. They complete all the DMV paperwork. Purchase comes with a 10 day return policy and 30 day mechanical warranty. I would buy again from CarMax. More

This was our 5th purchase in the last 25 years - one every 5 years alternating between his & hers -( we each keep our vehicles approximately 10 years )- so we are more than familiar with the process - i every 5 years alternating between his & hers -( we each keep our vehicles approximately 10 years )- so we are more than familiar with the process - it is one of the reasons we keep coming back. Will work with CarMax again in 5 years if we need to More