CarMax

They were very helpful and prompt with replies to my questions. Everyone was very friendly and always asked if I needed anything. It was a very smooth experience. questions. Everyone was very friendly and always asked if I needed anything. It was a very smooth experience. More

Amazing customer service! Brady was great to work with. I will be coming back soon Brady was great to work with. I will be coming back soon More

There was no high pressure sales which made shopping more relaxing. The sales people were excellent. They were knowledgeable regarding the cars we were interested in. They were able to give us answers for al relaxing. The sales people were excellent. They were knowledgeable regarding the cars we were interested in. They were able to give us answers for all our questions. Although Carmax was a little higher in price, we felt we got our money's worth with guarantees and certification of the vehicles. More

The dealership was friendly but professional. Our sales associate was knowledgeable and understood our needs. Our sales associate was knowledgeable and understood our needs. More

Everyone I dealt with was very nice and also very professional. The process was clearly explained, and all my questions were answered. I was very impressed with how much my salesman knew about the sp professional. The process was clearly explained, and all my questions were answered. I was very impressed with how much my salesman knew about the specific car I test drove considering he has to be familiar with literally every make and model. More

The CarMax of Bristol was a great location with lots of inventory to choose from. Luckily I was able to reserve my 2025 4Runner online before test driving so I had time to make travel arrangements to this inventory to choose from. Luckily I was able to reserve my 2025 4Runner online before test driving so I had time to make travel arrangements to this location from out of state. Unfortunately, the vehicle reconditioning was not quite top tier as I found some leftover details from the last owner in several areas of the vehicle. It was also not noted in the car details that the liftgate power window regulator needed a whole assembly replacement, which has caused some inconvenience after purchasing the car. Brady Barker was very professional and kind, willing to help arrange service appointments, and has followed up with me after purchasing to make sure I am happy with the car and still in good shape. His associates were also helpful when reviewing NC DMV requirement documents for transferring registration from TN to NC. Overall, my experience at CarMax was great since I was only there for a couple of hours before I was able to drive off with my new car! More

First car I had brought in was unacceptable. Second car was much better was partially refurbished. Second car was much better was partially refurbished. More

Bobby our salesperson was great. Austin the manager was not. Our car only had one key fab. When I asked about it they said as advertised when in fact CarMax takes pictures without ad Austin the manager was not. Our car only had one key fab. When I asked about it they said as advertised when in fact CarMax takes pictures without advertising or putting something in writing. Our car had lots of missing items that the model should have and did not. We only wanted a second key fob. Essentially CarMax sold us a car knowing we were going to drive it off the lot right into the cost of buying a keyfob and programming it. I even called customer service and they said they completely understood but they would not do anything about it. They then had the nerve to ask if there was anything they could do. Even if it is the car you want, go over the car with a fine tooth comb because there will be missing items. We had no spare tire equipment of any kind beside the missing key fob. CarMax included a GreenSlime kit. Well, we have run flat tires on the car we bought. That's how much they care. I would recommend but it's a guarded recommendation. More

Well prepared for my visit. Car and staff had everything ready. This was my second purchase here and I highly recommend CarMax and the Bristol location. Car and staff had everything ready. This was my second purchase here and I highly recommend CarMax and the Bristol location. More

Quick process salesman friendly. Did not care for the fact that everything I asked was answered with a No. Did not care for the fact that everything I asked was answered with a No. More