CarMax

Staff was nice and polite. I was aloud to test drive the car by myself for fifteen minutes. The paperwork took a little longer than expected, but I had a good experience dealin I was aloud to test drive the car by myself for fifteen minutes. The paperwork took a little longer than expected, but I had a good experience dealing with it. More

Tony and Scott were very patient with me and my dad. They took us through the process rather thoroughly so that we understood exactly what we were getting ourselves into. Shoutouts to Tony and Scott They took us through the process rather thoroughly so that we understood exactly what we were getting ourselves into. Shoutouts to Tony and Scott More

I am very disappointed that the car that I purchased on May 9th at your Buena Park location (Toyota Yaris ia 2017) has had multiple return service issues. The one that really upset me is that the brakes ha May 9th at your Buena Park location (Toyota Yaris ia 2017) has had multiple return service issues. The one that really upset me is that the brakes had to be replaced. I am pretty sure that was illegal. Why aren't cars checked out before selling them? The salesperson, Scott Goff even told me that the brake pads had been replaced. Only for me to drive away and have them start squeaking soon after. He also never came back out after the sale and left me standing outside for 20mins in the hot sun for him to take a picture of me with the yellow bow. Another person came out and took the bow and put it on another car. When I got in the car to leave, it wouldn't start because of the key fob issue that came on the dash immediately. So I had to go back on the salesfloor and find Scott. The first issue I had was a key fob light that immediately came on. No one contacted me until I bothered them and bothered them. I realize this is an independent person, and when he finally did contact me, he was great. But I think the ball was dropped communicating that I needed him by CarMax. Then, a tire pressure light came on the dash. When I washed it, part of the plastic seal wasn't attached near the window. Then, the air conditioner started making a bad noise when I turned it to high on a hot day. I was once stuck in a parking lot with groceries in the car because of the key fobs. The latest issue (today) was that the car started having a vibrational noise in the front, only to find out today that it needs two new drive-shafts. I have spent so much of my time. The service folks are great and always explain well. But what is this? I was told CarMax was a reputable and convenient company. And I feel like they are taking all of my free time. I need some kind of compensation for this- like free oil changes (for example.) I take care of a sick family member and work. This has been very difficult for me. I am tempted to return the vehicle and tell everyone I know not to buy from CarMax. Also, I was asked to confirm my test drive 4 times before my appt and contacted by multiple salespeople. This is not the way CarMax's supposed ease and convenience is advertised. I will never buy another car here More

Orlando was great! He helped us get into our new car! He was patient and provided excel customer service! He helped us get into our new car! He was patient and provided excel customer service! More

Desire helped me with my car buying process and she made the whole experience pleasant and friendly. The entire staff was very friendly and helpful the whole experience pleasant and friendly. The entire staff was very friendly and helpful More

Orlando Torres was very helpful with the process and made me feel comfortable. Thank you so much Orlando for making it happen me feel comfortable. Thank you so much Orlando for making it happen More

Genuinely didn’t have a good process at all i feel like i was swept behind because i used my own financing or something, inaccurate waiting times, i also had to send all of my information 2+ times before i g was swept behind because i used my own financing or something, inaccurate waiting times, i also had to send all of my information 2+ times before i got there over the phone. And again during my “express” appointment. Overall a bad experience i won’t buy again from CarMax, also a button on my car steering wheel fell off after not even having it 2 weeks. I pressed the button for the first time it was A cruise control button. More

Staff that helped me Orlando and Heactor were both so helpful. Positive attitude and made sure any questions I had were answered. helpful. Positive attitude and made sure any questions I had were answered. More

The start was a little rocky. Slow communication via email/text. I was new to the car buying process. But once my sales rep and I understood where I was in the process he was very Slow communication via email/text. I was new to the car buying process. But once my sales rep and I understood where I was in the process he was very helpful. He looked at what type of loan I was taking out and explained what it was I was doing. Great guy, very personable. The only issue I would bring up is my vehicle could have used better vacuuming job. When I flipped the third row, it was obvious there was no vacuuming done; there was a lot of dog hair. There was also a lot of dog hair under the middle row. They were able to vacuum under the third row (that is what they said anyway) when I took it in to fix a middle seat lever under the 30 warranty. I had to vacuum under the middle row as I was unaware at the time and don’t want to return just for the vacuuming/ More

I would never buy another car nor recommend anyone else to purchase from CarMax, also financially disappointed. to purchase from CarMax, also financially disappointed. More