CarMax

Great customer service. No issues or complaints what so ever. Could be quicker to get out the door especially when all paperwork was submitted prior to showing up. Took 2 ho No issues or complaints what so ever. Could be quicker to get out the door especially when all paperwork was submitted prior to showing up. Took 2 hours to close the deal More

Hector was an absolute pleasure to work with. The Kona N was very clean and the staff (Hector and Chris) answered all my questions and did a good job explaining the offerings of Maxcare without b The Kona N was very clean and the staff (Hector and Chris) answered all my questions and did a good job explaining the offerings of Maxcare without being too pushy. More

Very efficient and personable as well. Gave me time to work out problems that causedme to leave the dealership and return later to a successful completion.. Gave me time to work out problems that causedme to leave the dealership and return later to a successful completion.. More

The process was very easy. The people were very helpful in finding us a car. Great people no pressure The people were very helpful in finding us a car. Great people no pressure More

On June 22 I purchased a 2023 Rav4 XLE Hybrid. The windshield had a crack in the field of vision of the driver. I was told they would order and replace the windshield the following week. When I ar The windshield had a crack in the field of vision of the driver. I was told they would order and replace the windshield the following week. When I arrived on June 29, the day they had scheduled the windshield replacement, I was told they filled the horrible crack and wouldn’t replace it. Unacceptable! I’m not spending $36,000 to receive a car with a cracked windshield, particularly after I had been guaranteed it would be replaced. After several minutes I finally asked to speak to the service manager. The two people I was speaking with went to speak with the manager, came back and said they would order and replace the windshield later this week. When I spoke with the service department this morning they told me they had no record of the windshield being replaced or ordered! I am now waiting to hear back from both service and sales to get this resolved. I am terribly upset and disappointed with CarMax! More

THE EASIEST WAY TO GET A CAR GOOD OR BAD CREDIT THEY KNOW WHAT "COSTUMER SERVICE" MEANS WHAT "COSTUMER SERVICE" MEANS More

Very nice people, clean and tidy spaces. No pressure, no hype. I sound like the commercial. Truly was a pleasant experience. No pressure, no hype. I sound like the commercial. Truly was a pleasant experience. More

Fast, efficient, good products, good employees. No dickering unfortunately, but fair prices. I would use again No dickering unfortunately, but fair prices. I would use again More

Me atendieron de marabilla no te presionan te dejan ver los carros sin presion y todo fue muy rapido no como en las ajencias que pierdes todo el dia para comprar un carro gracias axelente servicio al clien los carros sin presion y todo fue muy rapido no como en las ajencias que pierdes todo el dia para comprar un carro gracias axelente servicio al cliente 🤙 More

The salespersons don’t know a lot about the cars. Our salesperson was nice but not very personable. He also provided us information that was incorrect and cost us $80. We paid the vehicle off 3 weeks Our salesperson was nice but not very personable. He also provided us information that was incorrect and cost us $80. We paid the vehicle off 3 weeks after purchase and were told we had 40 days to do so, but when we went to pay they said after 3 days, there’s a charge. Overall I am happy with my car, but wasn’t impressed with the dealership or process. More