CarMax

Efficient, polite, but hedged towards saving the company money instead of total customer satisfaction. Photos clearly showed 2 key fobs and after purchase only one was offered. I had to request the second f money instead of total customer satisfaction. Photos clearly showed 2 key fobs and after purchase only one was offered. I had to request the second fob, which they were willing to provide only aftermarket unit, not original . More

Excellent service. Our first visit we found a car that we liked but forgot our insurance cards and Carolina held the vehicle for one week so we could test drive it. W Our first visit we found a car that we liked but forgot our insurance cards and Carolina held the vehicle for one week so we could test drive it. We ended up purchasing it! I have one suggestion: Our first attempt to prequalify for a loan was denied and CarMax did not show why. I tried another car company and a box popped up showing that we had a security lock on Experian. Once it was unlocked we had no problem qualifying! CarMax should offer the same box that explained why we were denied. I rated the financing process average because of this. Otherwise it was Very Good. More

I was completely impressed with the customer service of this dealership. I was amazed with the fast process to buy my new car. Quick and easy all around. I found my car online, reserved it, and went to this dealership. I was amazed with the fast process to buy my new car. Quick and easy all around. I found my car online, reserved it, and went to test drive it within two days. It was exactly as shown so the decision to purchase it was even easier. I was in and out in about an hour with a car I absolutely enjoy. This was the best car buying experience I’ve ever experienced, and I’ve had a bunch of them! More

Reggie did a fantastic job and provided great customer service while my wife and I were looking to purchase a vehicle. service while my wife and I were looking to purchase a vehicle. More

I knew what I wanted, it was available the process was seamless! Thank you! Celine seamless! Thank you! Celine More

That was an excellent experience and the car we purchased is in excellent shape and with low mileage. is in excellent shape and with low mileage. More

This was our first carmax experience and it was fantastic. One stop shop and away you go! fantastic. One stop shop and away you go! More

Nice selection of cars and knowledgeable salesperson. 24 hour test drive went well, Upon bringing it back, it took over 2 1/2 hours to get through all the paperwork. 3 years ago, it took 2 hours, whic 24 hour test drive went well, Upon bringing it back, it took over 2 1/2 hours to get through all the paperwork. 3 years ago, it took 2 hours, which we also thought was long. This time I asked a lot fewer questions. Only 1 set of keys was available and getting CarMax to agree to get us a 2nd set at no cost was problematic. Lexus keys cost hundreds if dollars. At first the salesman said he couldn't provide in writing that it would happen, but to trust him. When we insisted that he commit in writing to have CM pay for a 2nd set of keys, he actually had a form for that. So, why the hassle to make the commitment? More

I sold my car and purchased another, both through the CarMax Escondido location. Smooth, easy and transparent process, start to finish. Hector Najera and Julianna Tate assisted me with the paperwork for CarMax Escondido location. Smooth, easy and transparent process, start to finish. Hector Najera and Julianna Tate assisted me with the paperwork for the purchase, very efficient and quick. No haggle, no hassle. Will seriously consider CarMax again for the future. More

Family members have purchased 5 cars in the last 90 days. I was pleasantly surprised that CarMax was able to get me financed with my credit score. The van I bought had a few minor issues and they have taken I was pleasantly surprised that CarMax was able to get me financed with my credit score. The van I bought had a few minor issues and they have taken care of them all without any argument or trouble at all. We have dealt with Carolina, Anthony, and Angelina at the Escondido location and every one of them has been professional and not pushy about the extended warranty. Some cars we got it and others we did not. More