CarMax

Car sold with malfunctioning ford sync module on 10/18/25. Still waiting on confirmation on 11/2/25 that a new sync module has been approved to order & replace. 10/18/25. Still waiting on confirmation on 11/2/25 that a new sync module has been approved to order & replace. More

I love car, but the service has been a bit of a let down. There's a few paint chips missing on both sides of the car. Salesman said he will put in an order for that to get touched up and "was no big deal, There's a few paint chips missing on both sides of the car. Salesman said he will put in an order for that to get touched up and "was no big deal, only takes a couple of minutes" never did. He said give it a week or two to make sure there's nothing else that needs to be looked at b/c I had 90 days. Turns out the brakes were bad and I didn't catch it and they started squealing the day after the sale! I called and was sent to Goodyear to fix the breaks and was going to get a call about the paint. They only did the front so now it drives fine but the rear breaks are still squealing (really?). No mention of the paint repair either. Was told I'd get a call back by the "end of the day" days ago. I'll be taking that 90 day warrant seriously and want what was promised. Going to call 1 last time tomorrow and then going to have to do the whole annoying get me your manager thing. More

It was the worst experience of trying to spend $30,000 on a down payment that it could possibly be it took three tries to get it done a down payment that it could possibly be it took three tries to get it done More

Amazing staff, selection of cars, great prices, and ease of app and website tools/resources. Highly recommend. of app and website tools/resources. Highly recommend. More

The entire experience at the dealership was wonderful. The trade-in was very easy and the paperwork was even easier. Jose was experienced and knowledgeable and made the process smoother than any car purch The trade-in was very easy and the paperwork was even easier. Jose was experienced and knowledgeable and made the process smoother than any car purchasing I've dealt with before. More

Fair offer on trade in. Jaxon was very helpful. Kept me in the loop at all times. He was integral in getting my car shipped to our location before my two week vacation. Jaxon was very helpful. Kept me in the loop at all times. He was integral in getting my car shipped to our location before my two week vacation. Grateful for that! More

Great and friendly service. Helped me look and got what I wanted and needed. Thank you Helped me look and got what I wanted and needed. Thank you More

My salesman found the perfect car for me. It was easy and they took my car as a trade-in. It was easy and they took my car as a trade-in. More

Was straight forward, fast and painless experience! I recommend CarMax to anyone who's looking for a good vehicle! They're trustworthy and deliver what's promised! I recommend CarMax to anyone who's looking for a good vehicle! They're trustworthy and deliver what's promised! More

Carmax was great for buying a car, but the service department is horrible! Had to constantly call and hunt down people for answers just to be told lies and excuses. Was moved to higher up and even the department is horrible! Had to constantly call and hunt down people for answers just to be told lies and excuses. Was moved to higher up and even then had to call repeatedly and hunt for answers. When I finally got my car back we were furious to find that after having my car for more than 2 weeks they didn’t fix the main issue we had. So, now we have to wait again just to take back when parts are in. Greatly considering getting rid of the Maxcare because this was horrendous! More