CarMax

Welcoming, Clean, Accommodating, Hospitable, Empathetic, Attentive, Knowledgeable, Consultative, Professional, Patient, Reliable, Ethical, Reputable, Transparent, Fair-minded Attentive, Knowledgeable, Consultative, Professional, Patient, Reliable, Ethical, Reputable, Transparent, Fair-minded More

Alejandra & Seth were such a huge help, very friendly and amazing people to work with when it came to purchasing my first car with carmax. Thank you so much for making this such an easy experience for me :) amazing people to work with when it came to purchasing my first car with carmax. Thank you so much for making this such an easy experience for me :) More

No continuity. Every time we went there we saw a different person. Misleading salespeople promise you one thing on the sales floor but then when you go to financing Every time we went there we saw a different person. Misleading salespeople promise you one thing on the sales floor but then when you go to financing you find out it's not something they can do.. on-site management was useless and unhelpful and resolving any of the issues we had. Tried to call corporate but could not get a hold of anyone. Do not recommend this experience for anyone. More

Everyone was extremely helpful and kind. Everything was also explained very well and in depth! Would 100% come back! Everything was also explained very well and in depth! Would 100% come back! More

Me gusto el trato que me dieron, y la ayuda que me ofrwsieron para pider agarrar mi auto, gracias. ofrwsieron para pider agarrar mi auto, gracias. More

There was clear and steady communication throughout the entire process of having a car transferred to my local CarMax. The process to purchase was very smooth. Knowledgeable staff. entire process of having a car transferred to my local CarMax. The process to purchase was very smooth. Knowledgeable staff. More

Jose & Shawn went above and beyond to provide excellent customer service. They are both great assets to this company. Thank you for addressing all my concerns. Definitely would recommend this dealership to customer service. They are both great assets to this company. Thank you for addressing all my concerns. Definitely would recommend this dealership to anyone interested in purchasing a vehicle. More

One challenge I experienced during the buying process was communication between CarMax locations. I initially transferred a GMC Sierra from the Florida CarMax and waited nearly two months before learning fro communication between CarMax locations. I initially transferred a GMC Sierra from the Florida CarMax and waited nearly two months before learning from the Fresno location that the truck had several significant issues, including transmission problems, a malfunctioning touchscreen display, and noticeable engine vibration. Given CarMax's 125-point inspection process, I was surprised that these concerns were not identified before the transfer. Ultimately, the Fresno team informed me that the vehicle would be wholesaled. After that disappointment, I transferred another GMC Sierra from Oregon. Fortunately, that process went much more smoothly, and the truck was ready within a couple of weeks. I ended up purchasing it and couldn't be happier with my decision. Throughout this frustrating experience, David Iskenyan at CarMax Fresno was outstanding. He maintained open communication, kept me informed every step of the way, and made the buying process comfortable and stress-free. His professionalism and customer service made all the difference. I highly recommend David and the Fresno CarMax team. More

The best was the person who helped me Jeremiah nice person the rest interested too excessive person the rest interested too excessive More