CarMax

Karl was the best person I have ever purchased a car from. The entire experience was great. 10/10 would recommend! from. The entire experience was great. 10/10 would recommend! More

Absolutely courteous and helpful when it came to purchasing my car. Would definitely recommend to my family and friends. purchasing my car. Would definitely recommend to my family and friends. More

I found the car I wanted online. Went in to the store talked with Armand he set it up for me to order. I payed the transfer fee and it was on its way. A week later it was delivered Went in to the store talked with Armand he set it up for me to order. I payed the transfer fee and it was on its way. A week later it was delivered and a few days later Rich called me and said I could come in and test drive it. There was a delay in getting it registered here in California so they refunded my transfer fee. I test drove it and a hour later it was mine. More

This is the third vehicle our immediate family has purchased from Carmax. Our experience with the sales staff and service department has been more than satisfactory. purchased from Carmax. Our experience with the sales staff and service department has been more than satisfactory. More

Second car through the Fresno dealership and it was the same wonderful and efficient experience! same wonderful and efficient experience! More

I got pre-qualified online and that was so easy. I was able to see all vehicles and how much my payments would be at the rate I qualified for. The sales associate was not only very professional but I was able to see all vehicles and how much my payments would be at the rate I qualified for. The sales associate was not only very professional but also very kind, with lots of knowledge. I honestly had a great experience. More

Camera was great but then it was handed to the service department and they failed. Lost one the keys to my car that I was purchasing. Then they said they would order me a new key and they didn't. I called department and they failed. Lost one the keys to my car that I was purchasing. Then they said they would order me a new key and they didn't. I called after three weeks and they said they needed a picture of the front and back of the key. Which I don't understand why they didn't take a picture of it when I bought the car. I talked Brianna in the service department, I asked her to email me so I could send the pictures. It's been a week and nothing. Just bad customer service. You guys were great when taking my money but you guys don't follow up when the there is a issue. More

Professional and friendly service, quick and painless overall. Even days later, I went in because of a light on the dash, only to find out it was air in a tire that was needed, which a young lady check overall. Even days later, I went in because of a light on the dash, only to find out it was air in a tire that was needed, which a young lady checked all the tires and put air in for me. I also sent off for the car manual and one of the staff promised to repay me for the manual if l went in with the receipt. !!! Couldn't ask for fairer than that!! I know if l have a problem l can go back to them and I am confident that it will be taken care of. I am almost 70 and l felt very secure with CarMax staff. they really took good care of me. More

Everyone is helpful and prompt with their customer service, I have bought multiple cars and have refer family and friends as well. service, I have bought multiple cars and have refer family and friends as well. More

Honest, focus on customer choices and providing all the support needed for customer satisfaction with a dependable automobile. support needed for customer satisfaction with a dependable automobile. More