CarMax

I got pre-qualified online and that was so easy. I was able to see all vehicles and how much my payments would be at the rate I qualified for. The sales associate was not only very professional but I was able to see all vehicles and how much my payments would be at the rate I qualified for. The sales associate was not only very professional but also very kind, with lots of knowledge. I honestly had a great experience. More

Camera was great but then it was handed to the service department and they failed. Lost one the keys to my car that I was purchasing. Then they said they would order me a new key and they didn't. I called department and they failed. Lost one the keys to my car that I was purchasing. Then they said they would order me a new key and they didn't. I called after three weeks and they said they needed a picture of the front and back of the key. Which I don't understand why they didn't take a picture of it when I bought the car. I talked Brianna in the service department, I asked her to email me so I could send the pictures. It's been a week and nothing. Just bad customer service. You guys were great when taking my money but you guys don't follow up when the there is a issue. More

Professional and friendly service, quick and painless overall. Even days later, I went in because of a light on the dash, only to find out it was air in a tire that was needed, which a young lady check overall. Even days later, I went in because of a light on the dash, only to find out it was air in a tire that was needed, which a young lady checked all the tires and put air in for me. I also sent off for the car manual and one of the staff promised to repay me for the manual if l went in with the receipt. !!! Couldn't ask for fairer than that!! I know if l have a problem l can go back to them and I am confident that it will be taken care of. I am almost 70 and l felt very secure with CarMax staff. they really took good care of me. More

Everyone is helpful and prompt with their customer service, I have bought multiple cars and have refer family and friends as well. service, I have bought multiple cars and have refer family and friends as well. More

Honest, focus on customer choices and providing all the support needed for customer satisfaction with a dependable automobile. support needed for customer satisfaction with a dependable automobile. More

Had issues with first car and returned it within 10days and Michelle was able to assist me to find another car! Great customer service! Could not say anything bad about the dealership! From the beginning and Michelle was able to assist me to find another car! Great customer service! Could not say anything bad about the dealership! From the beginning Michael at the front desk was helpful in assisting me to get an appointment to Michelle helping me get the car I wanted. Thank you CarMax More

Everything went very well, So far no issues with the car. The people were very nice to work with. Although they promised to get us a manual and we still have not received it. The people were very nice to work with. Although they promised to get us a manual and we still have not received it. More

I found a car and had it brought to my local dealer. I went in and drove the car. Did the paper work and drove off. It was so easy. The sales girl was friendly and the guy she was training was great too I went in and drove the car. Did the paper work and drove off. It was so easy. The sales girl was friendly and the guy she was training was great too. I liked that there is no hassle in price. I love my car! More

Great experience. No haggling. No B.S. ive already recommended this company to my coworker No haggling. No B.S. ive already recommended this company to my coworker More

We worked with Seth throughout our process and he was always very helpful and giving of his time. It's reassuring to experience that type of no-hassle service from a dealership. He allowed us to pivot always very helpful and giving of his time. It's reassuring to experience that type of no-hassle service from a dealership. He allowed us to pivot and change direction without hesitation. He was informative and offered everything that CarMax had to offer. He was also training a new associate and was courteous with him as well. This is the reason I keep coming back to CarMax. It's a comfortable business model that I really appreciate. No hassle, no haggle, no xx. More