CarMax

I will love to do business with Carmax Bakersfield dealership again. Thank you Antonio , my primary sales consultant from start to finish, Cherry from Sales who handled my shipping requests and Ronnie dealership again. Thank you Antonio , my primary sales consultant from start to finish, Cherry from Sales who handled my shipping requests and Ronnie from service department. All the people at this dealership are looking forward to making a customer happy. Each and every part of the car buying process was explained to me in detail and Carmax does have some standards where they replace OEM parts with OEM without even asking. My tires were gone and replaced them with original factory stock tires. My car was having mineral deposits for which they offered detailing services. I crossed checked their inspection report with car service center and it checked out 100%. I will love to do business with them again for my next car. More

This place is in the middle of nowhere but it’s very nice and everyone is so amazingly friendly! Was there until late but everyone was happy for me and didn’t give me a hard time at all. Shout out to my guy and everyone is so amazingly friendly! Was there until late but everyone was happy for me and didn’t give me a hard time at all. Shout out to my guy Alex!! Who was working with me for four hours trying every avenue to get me out the door with my dream car. He’s the go to from now on. More

Josh was amazing, he welcomed us and helped us in the best way. He gave us the rundown on the whole process and also encouraged us to test drive the vehicle and explain everything so perfectly. best way. He gave us the rundown on the whole process and also encouraged us to test drive the vehicle and explain everything so perfectly. More

Quick and easy nice to work with got help when after viewing the car lot. viewing the car lot. More

Fast, no hassle deal. Car was a exactly what I wanted, and I paid cash. Out the door in less than three hours. This was my second purchase from Car Max in six years. Will Car was a exactly what I wanted, and I paid cash. Out the door in less than three hours. This was my second purchase from Car Max in six years. Will look again if I need another car. More

I had a great experience with the sales staff, but unfortunately, I’ve continued to run into issues with the service department. Within a day of purchasing the vehicle, I noticed a strong burning sme unfortunately, I’ve continued to run into issues with the service department. Within a day of purchasing the vehicle, I noticed a strong burning smell—like rubber, plastic, or wiring—after driving it. In addition, the lane assist system felt unsafe, causing the car to sway back and forth rather than maintain a stable position in the lane. I was advised by CarMax corporate to bring the vehicle in immediately. When I took it to the service department, I was told they could inspect it in two days. At that time, I was also told the lane assist behavior was somewhat expected, even being compared to bouncing between lane lines like a game of Pong, though they agreed to take a closer look. The service team later told me the vehicle would need to be sent to a dealership due to a recall related to the lane assist system, which would delay things further. However, after about a week and a half, the dealership determined there was no recall. Instead, the issues were attributed to worn rear tires (which had reportedly passed CarMax’s inspection standards), alignment problems, and the need for recalibration. During this time, I was provided a loaner vehicle, but it lacked rear AC vents, which made it uncomfortable for my family in 90+ degree weather and added to the overall inconvenience. While I appreciated the professionalism of the sales team, the service experience has been frustrating and inconsistent so far. I’m hopeful for a smoother resolution moving forward. More

Shane who helped us was great he was extremely patient i knew he was tired i could see it on him but he seen how nervous and stressed out i was but he continued to be professional and advise me everything w knew he was tired i could see it on him but he seen how nervous and stressed out i was but he continued to be professional and advise me everything was going to be okay and it was. i know if i purchase another car from carmax i will be using Shane again:) More

Polite ,friendly and consistently willing to assist. Teamwork ,bonding amongst staff which makes customers very comfortable Teamwork ,bonding amongst staff which makes customers very comfortable More

My first time buying a car from an actual dealer after buying from mom&pop dealers was amazing carmax matched me with the perfect car when I did not think I would qualify now I am in a brand new car yes i buying from mom&pop dealers was amazing carmax matched me with the perfect car when I did not think I would qualify now I am in a brand new car yes it’s used but the miles are less than 30,000 miles I am a happy and proud customer. Thank you Carmaxx More

Customer service was outstanding from the beginning to the end my agent keesh was amazing and super helpful the end my agent keesh was amazing and super helpful More