CarMax

Everyone we came in contact with were professional, attentive, and knowledgeable, especially Ben. It was a pleasure to do business with Carmax. attentive, and knowledgeable, especially Ben. It was a pleasure to do business with Carmax. More

I received great customer service from Shane and was a no pressure experience. I hope to keep my 2019 Mitsubishi Mirage for many years! pressure experience. I hope to keep my 2019 Mitsubishi Mirage for many years! More

Working with Alex at CarMax was the best experience I had when trying to get a new vehicle. He was proactive and very helpful during the entire process. I would highly recommend going to CarMax to any of my when trying to get a new vehicle. He was proactive and very helpful during the entire process. I would highly recommend going to CarMax to any of my family or friends in the future when buying a car. More

I looked at cars at two other CarMax locations. It was worth driving to Bakersfield. Mr. Blake was knowledgeable about the model car I purchased, which is not that common. He was patient with us an It was worth driving to Bakersfield. Mr. Blake was knowledgeable about the model car I purchased, which is not that common. He was patient with us and did not hurry us through the viewing, test driving, or paperwork process. The lady that helped during the last step of the purchasing process when we received paperwork was very sweet and nice with my special needs kid which was appreciated. More

CarMax is a great place to purchase your vehicles from. The 10 day grace period is awesome, gives you time to really checkout the vehicle you would like to purchase and the sales team is awesome. The 10 day grace period is awesome, gives you time to really checkout the vehicle you would like to purchase and the sales team is awesome. More

Helpful but didn’t contact me right away, with details about the car. Once I called they got to me right away. about the car. Once I called they got to me right away. More

Best experience ever purchasing a new vehicle with a trade-in. Joshua was absolutely wonderful. went above & beyond . He was so knowledgeable in all factors. He made me aware that the vehicle that I w trade-in. Joshua was absolutely wonderful. went above & beyond . He was so knowledgeable in all factors. He made me aware that the vehicle that I was trading in had a pending transfer which I was able to correct before driving over 400 miles.. More

Overall Experience My overall experience with this purchase has turned both me and my wife away from considering any future purchases with CarMax. ⸻ Vehicle Condition Issues Undisclosed Accid purchase has turned both me and my wife away from considering any future purchases with CarMax. ⸻ Vehicle Condition Issues Undisclosed Accident Damage We were informed that the vehicle had been in a “light accident” with the previous owner. However, upon inspection, it became clear that critical repairs under the rear frame had never been addressed. This was completely skipped over when the vehicle was provided to us. Cigarette Odor When the weather warms up, the truck reeks of cigarettes from the inside. This was never disclosed during the purchase process. Repainted Hood It is very clear that the hood has been repainted at a much lower quality compared to the factory-painted panels. Cleanliness Concerns The overall cleanliness of the vehicle suggested nothing more than a quick car wash. This was far below the level of detail and presentation expected when spending nearly ninety thousand dollars on a vehicle. Fuel Levels Both the diesel and DEF tanks were less than three-quarters full at delivery. ⸻ Transport & Delivery Process Transport from Colorado to Bakersfield The process of arranging transport from Colorado to Bakersfield was fairly straightforward, and I appreciated the system updates on the vehicle’s location. However, when I contacted the dealership for a timeline of when I would need to make the 200-mile round trip to pick up the vehicle, they could not provide one. At the same time, I was told over the phone that my transport fee would be forfeited if I didn’t arrive within a “defined” timeline—despite not being given one in the first place. ⸻ DMV Sticker Delay Initial Claim Once the vehicle arrived at the Bakersfield location, I was told that a DMV sticker was required, and that the vehicle would be placed on indefinite hold until it was received. I was advised to wait up to a month for this. Legal Review I reviewed California regulations and found this statement to be an outright lie. There is absolutely no legal or liability precedent in California requiring an out-of-state vehicle with over 7,500 miles to have this sticker. Suspected Motive I strongly suspect this fabricated delay was related to the poor-quality repaint on the hood, but I cannot confirm this. What I can confirm is that the same false explanation was repeated to me multiple times. ⸻ Summary of Issues • Undisclosed accident damage and incomplete repairs • Cigarette odor not disclosed • Poor-quality repaint on hood • Vehicle delivered with substandard cleanliness • Diesel and DEF tanks not full • Lack of clear communication on transport timeline • False claims regarding DMV requirements More

It was a great experience to deal with you. Service, help everything was awesome thank you for your kindness your help,respectfully manners,service,prices and getting the car I wanted. Service, help everything was awesome thank you for your kindness your help,respectfully manners,service,prices and getting the car I wanted. More

I had a great experience with this dealership, Isaac made everything really easy and helped me understand everything and was super nice! everything really easy and helped me understand everything and was super nice! More