CarMax

Fast, no hassle deal. Car was a exactly what I wanted, and I paid cash. Out the door in less than three hours. This was my second purchase from Car Max in six years. Will Car was a exactly what I wanted, and I paid cash. Out the door in less than three hours. This was my second purchase from Car Max in six years. Will look again if I need another car. More

I had a great experience with the sales staff, but unfortunately, I’ve continued to run into issues with the service department. Within a day of purchasing the vehicle, I noticed a strong burning sme unfortunately, I’ve continued to run into issues with the service department. Within a day of purchasing the vehicle, I noticed a strong burning smell—like rubber, plastic, or wiring—after driving it. In addition, the lane assist system felt unsafe, causing the car to sway back and forth rather than maintain a stable position in the lane. I was advised by CarMax corporate to bring the vehicle in immediately. When I took it to the service department, I was told they could inspect it in two days. At that time, I was also told the lane assist behavior was somewhat expected, even being compared to bouncing between lane lines like a game of Pong, though they agreed to take a closer look. The service team later told me the vehicle would need to be sent to a dealership due to a recall related to the lane assist system, which would delay things further. However, after about a week and a half, the dealership determined there was no recall. Instead, the issues were attributed to worn rear tires (which had reportedly passed CarMax’s inspection standards), alignment problems, and the need for recalibration. During this time, I was provided a loaner vehicle, but it lacked rear AC vents, which made it uncomfortable for my family in 90+ degree weather and added to the overall inconvenience. While I appreciated the professionalism of the sales team, the service experience has been frustrating and inconsistent so far. I’m hopeful for a smoother resolution moving forward. More

Shane who helped us was great he was extremely patient i knew he was tired i could see it on him but he seen how nervous and stressed out i was but he continued to be professional and advise me everything w knew he was tired i could see it on him but he seen how nervous and stressed out i was but he continued to be professional and advise me everything was going to be okay and it was. i know if i purchase another car from carmax i will be using Shane again:) More

Polite ,friendly and consistently willing to assist. Teamwork ,bonding amongst staff which makes customers very comfortable Teamwork ,bonding amongst staff which makes customers very comfortable More

My first time buying a car from an actual dealer after buying from mom&pop dealers was amazing carmax matched me with the perfect car when I did not think I would qualify now I am in a brand new car yes i buying from mom&pop dealers was amazing carmax matched me with the perfect car when I did not think I would qualify now I am in a brand new car yes it’s used but the miles are less than 30,000 miles I am a happy and proud customer. Thank you Carmaxx More

Customer service was outstanding from the beginning to the end my agent keesh was amazing and super helpful the end my agent keesh was amazing and super helpful More

I was able to get my car shipped to my location, test drive, and out the door. drive, and out the door. More

Was pre-approved when I went in. The whole experience was pressure free and painless. In and out in less than 3 hours. Our sales associate was awesome. The whole experience was pressure free and painless. In and out in less than 3 hours. Our sales associate was awesome. More

Ken was excellent at taking care of me and providing a courteous, professional, and wonderful experience. So much so that in the future when we need to purchase another car, we'll do it right here again. courteous, professional, and wonderful experience. So much so that in the future when we need to purchase another car, we'll do it right here again. More

Overall, I had a great experience my salesman, Marco went above and beyond with the sales and the service. I had a small issue with the bumper. Marco went to his manager. His manager approved it, and the dam above and beyond with the sales and the service. I had a small issue with the bumper. Marco went to his manager. His manager approved it, and the damage was corrected. I’m very happy very satisfied and I well refer all friends and family to CarMax thank you very much. CarMax…… Frank & Sandy Ellasces More