CarMax

Great experience overall! ! We were so happy to work with Kaylan! She was not pushy or aggressive. She was so polite, friendly and patient! She accommodated our busy schedu ! We were so happy to work with Kaylan! She was not pushy or aggressive. She was so polite, friendly and patient! She accommodated our busy schedule and met when it was convenient for us. She made the entire process smooth and seamless. We’ll be sure to ask specifically for Kaylan on our next purchase! More

Super easy and no one pushes anything on you. Would absolutely recommend carmax to anyone. I love my car! Would absolutely recommend carmax to anyone. I love my car! More

Very happy with Mark. The experience was much better than I expected. He was clear and explained clearly all the steps in the process, what CarMax does and what CarMax doe The experience was much better than I expected. He was clear and explained clearly all the steps in the process, what CarMax does and what CarMax doesn't so I could feel comfortable. If a similar situation arises again, I will definitely come to CarMax - and Mark Rhemrev. More

I enjoyed the fast service. It was extremely helpful to have done all the pre-work over the phone. I had a limited amount of time as I was picking my vehicle up before a trip a It was extremely helpful to have done all the pre-work over the phone. I had a limited amount of time as I was picking my vehicle up before a trip and work. The dealership didn’t keep me there too long maybe about an hour. My last dealership experience had me sitting at Subaru for about six hours. More

From the initial conversation to driving away and service, Carmax has been wonderful! This is the 3rd car we've bought here. Each experience has been quick and easy. Though sometimes I do wish I coul service, Carmax has been wonderful! This is the 3rd car we've bought here. Each experience has been quick and easy. Though sometimes I do wish I could haggle, just a little ;-) More

Dylan was awesome and very helpful. We were in and out in like a couple hours. We were in and out in like a couple hours. More

Overall satisfied with the experience. Only quibble was too many surprises about what info/documentation was needed. Would have been nice to get a guide sheet up front about what we need Only quibble was too many surprises about what info/documentation was needed. Would have been nice to get a guide sheet up front about what we needed to have with us. Got frustrated with that aspect. More

⚠️ BUYER BEWARE: "CarMax Certified" Truck Failed in Hours, Leaving Me Out $27k Cash I purchased a "CarMax Certified" 2022 Nissan Frontier (48,000 miles | VIN: 1N6ED1EKXNN614393) from the Clackamas l Hours, Leaving Me Out $27k Cash I purchased a "CarMax Certified" 2022 Nissan Frontier (48,000 miles | VIN: 1N6ED1EKXNN614393) from the Clackamas location for over $27k IN CASH, expecting a reliable vehicle for my family and business. Our salesperson, Ian, was professional and great to work with, but the confidence ended less than two hours later. While driving home over the Oregon Coast Range with my 7-year-old daughter, the transmission began slipping, hesitating, and violently jerking forward at highway speeds. A local mechanic inspected it, and Nissan later confirmed a major transmission failure. Worse, Nissan found clear evidence that the transmission had been previously tampered with, removing the factory warranty coverage and throwing responsibility entirely back onto CarMax. The Corporate Runaround: Instead of standing behind their "certified" vehicle, CarMax has subjected me to a week of exhausting escalation and dodging: Service Manager John (Beaverton): Has held the truck for 6 days without providing a diagnosis. He doesn't return calls, ignores Nissan's service department, and literally laughed at the mechanical failure. Operations Manager Elliot: Recited a rigid corporate script to explain why he won't help. General Manager Eugene (Clackamas):Friendly enough, but completely lacks the authority to resolve the issue. The "Solutions" Offered: CarMax has verbally offered completely unacceptable options, refusing to put any of their extensions or promises in writing: 1. A sketchy repair: Forcing me to accept a truck with a known history of tampering, zero Nissan powertrain warranty, and a used/rebuilt LKQ transmission (which Nissan mechanics advised is a dangerous long-term solution). CarMax refused to include a MaxCare warranty to offset this massive risk. 2. An indefinite replacement search: Waiting forever for them to source a truck from across the country, while expecting *me* to pay the shipping costs for their failure. They refuse to do a fair price exchange for comparable trucks already available locally. 3. The Refund Trap: They told me it will take up to 10 days just to get my cash back. The Bottom Line: Vehicles break, but the way CarMax handles it is the real nightmare. Because they are holding onto my $27,000 cash for over a week, I am physically trapped without transportation and completely blocked from buying a reasonable replacement vehicle elsewhere. They gave me a small SUV rental that doesn't fit my business needs, meaning I am actively losing work income every single day while they sit on my money. My Advice: Do not trust Carmax. I thought I bought peace of mind; instead, I bought a $27k project, a week-long fight, and a complete loss of my transportation and livelihood. More

Keven helped us from the get-go and although it was a July Fourth holiday and banks were closed, Keven and two more helpful and courteous staffs successfully kept our transaction flow smoothly. Bottomlin July Fourth holiday and banks were closed, Keven and two more helpful and courteous staffs successfully kept our transaction flow smoothly. Bottomline, we were able to drive our new car for 3hours just in time for our grandson's birthday in the other side of Columbia River. More

The shell person misses Gonzalez was great. She was professional, polite kind. She did a great job. She was professional, polite kind. She did a great job. More