CarMax

Had a car shipped from Florida to Idaho. Paid $2000. Went to see the car upon arrival and it was not as advertised. Mismatched tires, worn interior and bad seat belt. Couldn’t test drive it Paid $2000. Went to see the car upon arrival and it was not as advertised. Mismatched tires, worn interior and bad seat belt. Couldn’t test drive it due to safety concerns on the seat belt. Very unhappy until the manager offered to refund my shipping fee and suggested I find a better car. I did. Had it shipped from California and it was so much better for less money. Bought the car and they even paid for a rim refinishing due to curb rash. They went from a zero to five stars by realizing the first car was a mess and letting me off of a $2000 hook. Experience started off very poorly and ended quite well. More

I had reservations on CarMax, mostly because of a set price, but ultimately paid a small fee to have the car shipped to my local location. It took some time to arrive, so had to be extra patient. On ar price, but ultimately paid a small fee to have the car shipped to my local location. It took some time to arrive, so had to be extra patient. On arrival, they called me and I was able to work out some details on purchasing, test driving, paper work, etc. On my scheduled day, I showed up and had to again submit my insurance and drivers license (even though I test drove a car there a month prior, as well as submitted these online when transferring the car to the location... would be nice if they made this non-recurring), but was able to test drive the car. I wish there wasn't pressure to keep the test drive shorter (was told 25-30 minutes, didn't need that much time really but I like knowing I have headroom). Had some concerns with the car and their team made sure to double-check everything for me. My salesperson I worked with (Matthew M.) was very calm and took the time to insure all my questions were answered. Ultimately signed the papers and drove the car home. Since, I've gone over it with a fine-tooth comb and really, I feel like I got a great deal as the car is in great shape, inside and out. After having gone through this experience, I believe it's worth spending a little more at CarMax than haggling with the shady used dealerships. More

This was the first time I worked with CarMax. I was quite pleased with the service I received at the Meridian, Idaho CarMax and all the employees I had the pleasure to work with. I primarily w I was quite pleased with the service I received at the Meridian, Idaho CarMax and all the employees I had the pleasure to work with. I primarily worked with Nicholas Jackson, and secondarily with Robert Ladehoff. I've recommended to others, if they are in the market for a car, to visit a CarMax dealership. I wouldn't hesitate to use CarMax in the future. Thank you for the positive experience. More

Best car buying experience I’ve ever had. No stress, no annoying, high pressure car sales people, just caring, super friendly, very efficient people, I love my Jeep Gladiator and I will never No stress, no annoying, high pressure car sales people, just caring, super friendly, very efficient people, I love my Jeep Gladiator and I will never go anywhere else to purchase a vehicle again!! More

First time buying through CarMax. I found the truck I was interested in online and had it shipped to the Meridian, Idaho facility. Shae was the representative that facilitated the t I found the truck I was interested in online and had it shipped to the Meridian, Idaho facility. Shae was the representative that facilitated the test drive and sale, and the process moved along quite well. I'm fairly old school, so this was a new experience, and I would say that I wouldn't hesitate to make another purchase with them. More

I have had multiple transactions with this dealer, and all have been excellent. The imperfections were addressed by the staff. all have been excellent. The imperfections were addressed by the staff. More

Great experience for buying a car. Jaden made the process very easy would definitely recommend Jaden made the process very easy would definitely recommend More

We found that all the people we dealt with were friendly and knowledgeable. There was no pressure to buy anything, just helpful support. We were able to look at cars without a salesperson tagging along, and and knowledgeable. There was no pressure to buy anything, just helpful support. We were able to look at cars without a salesperson tagging along, and the same goes for test driving cars. Very different from dealing with the normal car dealership. More

I loved how you can look at the cars and even get inside hem without a salesman bothering you. However, we had two issues. The salesman said I did not need to add my husband on the contract to have him on t hem without a salesman bothering you. However, we had two issues. The salesman said I did not need to add my husband on the contract to have him on the title and that could be done at the DMV. That was not true. Now I have to go back apply and for another title. Also, we had an appointment to pick up the car at 4 p.m. and we waited over an hour before anyone helped us. It is pretty obvious they do not work on commission there. But with all that being said I love my car!!!! More

The process works very well. Everyone was friendly and helpful. It was completely different from all of the experiences I've had with traditional car sales transactions. The i Everyone was friendly and helpful. It was completely different from all of the experiences I've had with traditional car sales transactions. The inventory quality appears very good. I decided to look more closely at CarMax as the result of a recommendation. I'll make that same recommendation to people I know that are looking for a new car. It's a better way to conduct business. More