CarMax

Friendly environment as soon as I walked in. Daniel was very professional. He took his time to answer questions that I had. Daniel was very professional. He took his time to answer questions that I had. More

Every employee we encountered was pleasant and helpful. The car I chose showed up within the projected range, and was very quickly evaluated and able to be picked up. This was my first time working with Ca The car I chose showed up within the projected range, and was very quickly evaluated and able to be picked up. This was my first time working with CarMax and because it was a positive experience I would work with this location again for sure. More

Hannah was great. Managers were great. All around our experience was great. Thank you very much. Managers were great. All around our experience was great. Thank you very much. More

I sold my third and last truck to CarMax Grand Rapids. We are a large company and like to sell our sales vehicles after 160k miles. The previous transaction I had with this specific dealership was flawles We are a large company and like to sell our sales vehicles after 160k miles. The previous transaction I had with this specific dealership was flawless and easy. Not so for the final visit. They took over an hour to scrutinize the paperwork, and did not believe that I had sold two previous vehicles. They questioned my integrity and Nate Peters, the senior Customer Specialist refused to speak to me. More

Great service. Fixed issue found by Belle Tire I had with the control arm. 5 days after I bought the vehicle. Went there for brakes which was fine. Fixed issue found by Belle Tire I had with the control arm. 5 days after I bought the vehicle. Went there for brakes which was fine. More

Good selection and access to a large selection of vehicles. Very polite and competent staff. Process was long but was able to complete the purchase in one afternoon. vehicles. Very polite and competent staff. Process was long but was able to complete the purchase in one afternoon. More

Easy shopping process and very friendly staff. Loved simply roaming around the parking lot with the ability to sit in each and every car. Paperwork was easy and smooth. I’d definitely shop here ag Loved simply roaming around the parking lot with the ability to sit in each and every car. Paperwork was easy and smooth. I’d definitely shop here again. More

Best experience I’ve had with a dealership. Far better than traditional ones where everyone’s trying to get a sale. In fact I asked the fellow I was dealing with and they are just hourly and do Far better than traditional ones where everyone’s trying to get a sale. In fact I asked the fellow I was dealing with and they are just hourly and don’t get a commission which he stated “I like better this way”. All in all I’ll probably buy from here again. Everyone was nice and helpful and my 2021 Ford F-250 I got has been great, no issues and I’ve put roughly 1,500 miles on it so far since I bought it a couple weeks ago. More

CarMax was great. Everything was very straight forward and quick from start to finish. There was never a time where I wasn’t sure what happened next. Definitely better Everything was very straight forward and quick from start to finish. There was never a time where I wasn’t sure what happened next. Definitely better than the traditional car buying experience. More

Adorei minha experiência na CarMax! Comprei uma BMW X4 xDrive30i 2023 e não poderia estar mais feliz. O carro é maravilhoso, elegante, confortável e super agradável de dirigir. A CarMax Comprei uma BMW X4 xDrive30i 2023 e não poderia estar mais feliz. O carro é maravilhoso, elegante, confortável e super agradável de dirigir. A CarMax facilitou muito todo o processo de compra, tornando tudo fácil e sem estresse. O atendimento foi excelente e me senti bem tratada do início ao fim. Com certeza recomendaria a CarMax para amigos e familiares. More