CarMax

These guys were great to work with all around. I dealt with Henry in sales, who was patient knowledgeable and understanding of my situation. I felt like I was in good hands start to finish. The I dealt with Henry in sales, who was patient knowledgeable and understanding of my situation. I felt like I was in good hands start to finish. The truck I purchased from here is great, I absolutely love it! Overall the lot seemed to Have a great selection of all types of vehicles! I found the one I’ve been looking for here! I for sure plan to use Carmax next time my wife or I need a car. It’s seamless, and time efficient, as somebody with a young kid, time is valuable! More

Great staff. Most helpful to all the questions. Kevin and Antonio are most helpful. Yuppp !! Most helpful to all the questions. Kevin and Antonio are most helpful. Yuppp !! More

From ease of parking to being greeted straight away, this dealership made the entire process easy and simple. dealership made the entire process easy and simple. More

Going through the initial vehicle purchase was a decent experience, but I had to provide a low rating after finding out my front bumper had some minor damage from one of the employees over-tightening the b experience, but I had to provide a low rating after finding out my front bumper had some minor damage from one of the employees over-tightening the bolts near the middle of the license plate bracket, which caused an indentation in the bumper paint. I spoke to Jonathan in the service department, explained my situation, and sent over some photos, which he said would result in a new bumper replacement ( still within the 30-day warranty). I arrived on the day of my appointment at the service department, handed over the keys only to be told that the service was completed within a 10-15 minute waiting period. The service department removed the front license plate bracket and basically said the repair was complete. I tried to explain to Eduardo that the bumper had been damaged when an employee installed the license plate bracket, but he said there's nothing that can be done and that the front bumper cannot be replaced. For anyone planning to purchase a vehicle from CarMax or any dealership, please make sure the license plate and license plate frame/bracket are installed correctly. More

Instead of going from one dealer to another, it was nice to be able to check out many different makes and models without the usual dealer pressure. to be able to check out many different makes and models without the usual dealer pressure. More

Sold me a broken down car without break pads and then wouldn't send a tow truck to pick it up after they said they would repair. Been waiting on my rental car reimbursement for a month now. Wouldn't reco wouldn't send a tow truck to pick it up after they said they would repair. Been waiting on my rental car reimbursement for a month now. Wouldn't recommend my worst enemy purchase a car from here. The service manager told me "that's what happens when you buy a used car" when I inquired why the brakes and rotors needed to be replaced the day after I purchased, so wouldn't trust anything they say or sell. Customer service claims they have no record of me reaching out for help yet also approved the repairs. Unsure how you can approve repairs and also have no records of the issue, but clearly lack of documentation is an ongoing theme across departments. More

Needs to do better, customer service is not prioritized at all. Too bad, I love the car, not the service. at all. Too bad, I love the car, not the service. More

Great selection. Low pressure sales. Well staffed with plenty of assistance available. Fast appraisal for our trade in. Low pressure sales. Well staffed with plenty of assistance available. Fast appraisal for our trade in. More

Since I was buying the used car first time in US, I was skeptical but to my surprise had an absolutely fantastic experience. Thanks CarMax. skeptical but to my surprise had an absolutely fantastic experience. Thanks CarMax. More

⭐⭐⭐⭐⭐ We had an absolutely fantastic experience with Brooke Morgado at CarMax Fremont! From the moment we walked in, Brooke was friendly, professional, and genuinely focused on helping us find the right Brooke Morgado at CarMax Fremont! From the moment we walked in, Brooke was friendly, professional, and genuinely focused on helping us find the right car rather than just making a sale. She took the time to patiently answer all of our questions, explained the entire process clearly, and made what can sometimes be a stressful experience feel smooth and enjoyable. Her knowledge, transparency, and attention to detail really stood out. We never felt pressured, and she made sure we were comfortable and confident every step of the way. Thanks to Brooke, we ended up finding the perfect car, and the whole process was incredibly easy. If you're going to CarMax Fremont, definitely ask for Brooke Morgado—she goes above and beyond for her customers. Highly recommend! 🚗✨ More