CarMax

⭐⭐⭐⭐⭐ We had an absolutely fantastic experience with Brooke Morgado at CarMax Fremont! From the moment we walked in, Brooke was friendly, professional, and genuinely focused on helping us find the right Brooke Morgado at CarMax Fremont! From the moment we walked in, Brooke was friendly, professional, and genuinely focused on helping us find the right car rather than just making a sale. She took the time to patiently answer all of our questions, explained the entire process clearly, and made what can sometimes be a stressful experience feel smooth and enjoyable. Her knowledge, transparency, and attention to detail really stood out. We never felt pressured, and she made sure we were comfortable and confident every step of the way. Thanks to Brooke, we ended up finding the perfect car, and the whole process was incredibly easy. If you're going to CarMax Fremont, definitely ask for Brooke Morgado—she goes above and beyond for her customers. Highly recommend! 🚗✨ More

they are very helpful & answer any questions you have. The customer service there was amazing The customer service there was amazing More

Henry is an excellent sales person. I was in a car accident and received a payout for my car but was unsure of what I wanted. Henry was patient and helpful. It took about 2 and a half w I was in a car accident and received a payout for my car but was unsure of what I wanted. Henry was patient and helpful. It took about 2 and a half weeks for me to finally pick a car but he was there almost every step of the way. I would come to the Fremont Carmax for my next car as well (hopefully there won’t be a next time though.). More

The sales staff was incredibly helpful. I worked with Brooke, who was professional, patient, and thorough. She addressed all my concerns, from arranging to remove a light odor in the car to I worked with Brooke, who was professional, patient, and thorough. She addressed all my concerns, from arranging to remove a light odor in the car to reporting a repair request and guiding me through the entire purchase process. My only complaint is that the final paperwork took over two hours to complete, despite it being a cash purchase with no loan involved. I hope they consider increasing their staffing in the finance department to speed things up. More

Process was smooth, fast, staff was very helpful . Over all a great experience will definitely be coming back ! Over all a great experience will definitely be coming back ! More

Great experience in Fremont. Mann was our sales representative and he was awesome! He made us feel welcome, explained everything and answered all our questions. He sounded very k Mann was our sales representative and he was awesome! He made us feel welcome, explained everything and answered all our questions. He sounded very knowledgeable and I appreciated the communication via WhatsApp where he kept us up to date with everything. More

I had an excellent experience at CarMax — the staff were extremely polite, professional, and genuinely friendly. If there were a rating higher than 5 stars, I would gladly give it extremely polite, professional, and genuinely friendly. If there were a rating higher than 5 stars, I would gladly give it More

Sales experience was good. Rest all was bad. Carmax failed to refund my money on time. And its not small amount, it around 24K+ dollars. Cheque bounce which threw my person Rest all was bad. Carmax failed to refund my money on time. And its not small amount, it around 24K+ dollars. Cheque bounce which threw my personal account into a locked situation. Still trying to resolve it. They canceled the cheque and did not inform me. Even though I dropped the cheque 1 week later, still no one informed me that CarMax will cancel the cheque. After complain also they could not tell me why my intitail cheque was bounced/withdraw/cancelled. Feels like fraud. Due to this, I lost access to my salary and now I need to find a way to pay rent/Card payment due on 1st March. Very poor support. Note this is my money they could not return to me on time. More

Friendly service, attentive and fast workers. Bought my first car here and never been happier!, Fawad the Sale Consultant five stars employee, answered all questions purchasing being understandin Bought my first car here and never been happier!, Fawad the Sale Consultant five stars employee, answered all questions purchasing being understanding and patient. The whole process took impressively less time than I expected. The whole environment was welcoming, organized, happy, and clean in my opinion. I would recommend Fawad for people looking for a smooth and fast purchasing process. More

Carmax Fremont team did their best to satisfy me and I am satisfied with it. satisfied with it. More